Kempinski Hotel Grand Arena Bansko Bulgaria
Publicada
Bellboy/Driver
Sobre el trabajo
Bellboy/Driver
Application Deadline: 1 September 2024
Department: Rooms Division, Front Office & Guest Services
Employment Type: Permanent - Full Time
Location: Bulgaria - Sofia
Description
Discover the beauty of unspoiled nature, magnificent landscapes and endless relaxation at the footsteps of the majestic Pirin Mountain – a UNESCO World Heritage environment.
We look forward to welcoming you to an oasis of luxury, comfort and tranquility in Bansko – the most modern winter resort in the Balkans. The only representative if the Kempinski in Bulgaria is open year-round and comprises 157 Alpine-style rooms and suites, superb conference facilities, lavish dining services, three restaurants and five bars and an award-winning spa center.
For our Dream Team in Kempinski Hotel Grand Arena Bansko we are currently looking for passioned Bellboy Drivers who dares to craft a bespoke customer experience to our guests. The role is responsible for securing valet services, assisting the guests with their luggage upon arrival and departure according to our service standards in order to ensure higher guest satisfaction.
Key Responsibilities
Welcome the guests upon their arrival in a friendly and caring manner according to the Kempinski standards and assist them with the delivery of their luggage to their room in an efficient and timely manner to ensure guest satisfaction.
Escort guests to their room. For first time guests, explain hotel services. In the room, provide further explanations on facilities to ensure guest comfort during the length of their stay. For regular guests, if appropriate, maintain a friendly and caring conversation.
Keep abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests.
Handle guest requests in a polite and efficient manner; refer requests to relevant staff if needed to ensure customer satisfaction. Follow up when necessary.
Collect luggage from guest rooms and keep them in a secure area until guest departure.
Maintain visibility in the lobby entrance area and offer assistance to guests when seeing them carrying their luggage on their own.
Upon requests, store guest luggage into the luggage storage room. Handles all luggage with care.
Maintain cleanliness and tidiness of luggage storage room.
Any other duties, which may be assigned to them from time to time as directed by their Supervisor or Manager.
Skills, Knowledge and Expertise
- Previous experience in the transportation services.
- Driving license.
- Excellent knowledge of English. Additional foreign language is a plus.
- Brief knowledge of front desk operations.
- Excellent communication skills.
- Positive and outgoing.
Benefits
We offer:
Company training, an exceptional opportunity for professional and career development, competitive remuneration package as well as an excellent team atmosphere. Benefit from more than 250 Kempinski online university courses free of charge as well as Cornell University Management studies at unbeatable corporate discounts.
If you are a positive person who loves challenges and likes to work in a young dynamic team as well as gain a lot of knowledge and experience in an exceptionally pleasant working environment, you are welcome to become part of the huge Kempinski family! Start now your international hospitality career in one of the leading Luxury Hotel companies
Only the shortlisted applicants will be contacted. All applications will be treated in the strictest confidentiality.
About Kempinski
Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realize their full potential.
Embrace an experience as individual as you are!
About Kempinski Hotel Grand Arena Bansko Bulgaria
Discover the beauty of unspoiled nature, magnificent landscapes and endless relaxation at the footsteps of the majestic Pirin Mountain – a UNESCO World Heritage environment.
We look forward to welcoming you to an oasis of luxury, comfort and tranquility in Bansko - the most modern winter resort in the Balkans. The only representative of the Kempinski in Bulgaria is open year-round and comprises 157 Alpine-style rooms and suites, super conference facilities, lavish dining services, three restaurants and five bars and an award-winning spa center.
Application Deadline: 1 September 2024
Department: Rooms Division, Front Office & Guest Services
Employment Type: Permanent - Full Time
Location: Bulgaria - Sofia
Description
Discover the beauty of unspoiled nature, magnificent landscapes and endless relaxation at the footsteps of the majestic Pirin Mountain – a UNESCO World Heritage environment.
We look forward to welcoming you to an oasis of luxury, comfort and tranquility in Bansko – the most modern winter resort in the Balkans. The only representative if the Kempinski in Bulgaria is open year-round and comprises 157 Alpine-style rooms and suites, superb conference facilities, lavish dining services, three restaurants and five bars and an award-winning spa center.
For our Dream Team in Kempinski Hotel Grand Arena Bansko we are currently looking for passioned Bellboy Drivers who dares to craft a bespoke customer experience to our guests. The role is responsible for securing valet services, assisting the guests with their luggage upon arrival and departure according to our service standards in order to ensure higher guest satisfaction.
Key Responsibilities
Welcome the guests upon their arrival in a friendly and caring manner according to the Kempinski standards and assist them with the delivery of their luggage to their room in an efficient and timely manner to ensure guest satisfaction.
Escort guests to their room. For first time guests, explain hotel services. In the room, provide further explanations on facilities to ensure guest comfort during the length of their stay. For regular guests, if appropriate, maintain a friendly and caring conversation.
Keep abreast on hotel products and services as well as on tourist and business traveling information that may be of any interest to our guests.
Handle guest requests in a polite and efficient manner; refer requests to relevant staff if needed to ensure customer satisfaction. Follow up when necessary.
Collect luggage from guest rooms and keep them in a secure area until guest departure.
Maintain visibility in the lobby entrance area and offer assistance to guests when seeing them carrying their luggage on their own.
Upon requests, store guest luggage into the luggage storage room. Handles all luggage with care.
Maintain cleanliness and tidiness of luggage storage room.
Any other duties, which may be assigned to them from time to time as directed by their Supervisor or Manager.
Skills, Knowledge and Expertise
- Previous experience in the transportation services.
- Driving license.
- Excellent knowledge of English. Additional foreign language is a plus.
- Brief knowledge of front desk operations.
- Excellent communication skills.
- Positive and outgoing.
Benefits
We offer:
Company training, an exceptional opportunity for professional and career development, competitive remuneration package as well as an excellent team atmosphere. Benefit from more than 250 Kempinski online university courses free of charge as well as Cornell University Management studies at unbeatable corporate discounts.
If you are a positive person who loves challenges and likes to work in a young dynamic team as well as gain a lot of knowledge and experience in an exceptionally pleasant working environment, you are welcome to become part of the huge Kempinski family! Start now your international hospitality career in one of the leading Luxury Hotel companies
Only the shortlisted applicants will be contacted. All applications will be treated in the strictest confidentiality.
About Kempinski
Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realize their full potential.
Embrace an experience as individual as you are!
About Kempinski Hotel Grand Arena Bansko Bulgaria
Discover the beauty of unspoiled nature, magnificent landscapes and endless relaxation at the footsteps of the majestic Pirin Mountain – a UNESCO World Heritage environment.
We look forward to welcoming you to an oasis of luxury, comfort and tranquility in Bansko - the most modern winter resort in the Balkans. The only representative of the Kempinski in Bulgaria is open year-round and comprises 157 Alpine-style rooms and suites, super conference facilities, lavish dining services, three restaurants and five bars and an award-winning spa center.
- Departamento: Mantenimiento
