Kempinski Hotel Yinchuan China
Publicada
Property Front Desk
Sobre el trabajo
Property Front Desk
Application Deadline: 30 April 2024
Department: Rooms Division, Front Office & Guest Services
Employment Type: Permanent - Full Time
Location: China - Yinchuan
Reporting To: Susan Su
Description
Receptionist functions are planned, coordinated and implemented.
Day-to-day activities of the office building front desk are running smoothly, with the directive of the Property Executive.
Key Responsibilities
Warmly welcome customers, take the initiative to say hello, good manners, dress
clean and tidy.
Absent is strictly forbidden in the reception desk, in case of special circumstances,
ask the approval from the property executive, then leave.
Politely answer the phone quickly, make phone records, follow up on the clients
requests with relevant department.
Accurate answer the incoming calls, don’t leak client’s private information.
Patience to answer customer's all kinds of inquiries.
Receiving visitors have to ask their purpose clearly, contact with relevant company
and direct the location clearly.
Customer complaint, whether right or not, smile to accept, and detailed records of
complaints, immediately report to the superior leadership
To center facilities and service quality with respect to the customer opinion or the suggestion, timely reporting to the superior leadership and make detailed records.
Fill engineering repair order and record.
Maintain the cleanliness of the reception desk, table, in addition to telephone stationery and related lists and center company publicity material, any other items shall not be placed on the table; The ground clean, don't put any irrelevant items.
Plan submitted to the office supplies needs for the office on a regular basis；
In a timely manner to complete the specific tasks assigned by the superiors, do a good job in succession record fill in handover.
Understand and record the problems occurred at work in time and delivery matters.
Complete other work assigned by the property executive.
Register customers detail information if they want to visit any floor；
Bookbinding register form monthly basis.
Skills, Knowledge and Expertise
NATIONALITY: Eligible for a working permit in country of hire
EDUCATION: High School Graduate or equivalent
EXPERIENCE: To fill the position, one of the following is required:
3-5 years related experience
LANGUAGE: Ability to work and communicate in a multinational environment:
English – excellent oral and written skills
Additional language - beneficial
COMPETENCIES: Include the skills the candidate must have to fill this position:
Teamwork Building
Information Management
Problem Solving & Decision Making
Excellent written and verbal communication skills
Listening Skills
Possess a professional presentation
Highly responsible & reliable
Ability to focus attention on guest needs, remaining cal and courteous at all times
TECHNICAL
COMPETENCIES: Computer literacy adapted to the field of training:
Computer literate in Microsoft Window applications
INDIVIDUAL
CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
People Oriented
Passionate for European luxury
Situational Awareness
Straightforward
Adaptability/Flexibility
Concern for Quality
Results Oriented
OTHER SKILLS: Depending on region and property.
About Kempinski Hotel Yinchuan China
Kempinski Hotel Yinchuan is superbly located in Yinchuan, the capital of the Western Xia Empire. Kempinski Hotel Yinchuan brings the traditional taste of luxury to this remarkable city as the first and only five-star international brand in Yinchuan, situated in the heart of the city’s central business district, Jinfeng District, and only a 30-minute drive from Yinchuan Hedong Airport. The hotel is adjacent to the International Conference and Exhibition Centre and Museum of Ningxia and close to the Science and Technology Museum and the People’s Square. Kempinski Hotel Yinchuan is ideal for both business and leisure travelers.
Application Deadline: 30 April 2024
Department: Rooms Division, Front Office & Guest Services
Employment Type: Permanent - Full Time
Location: China - Yinchuan
Reporting To: Susan Su
Description
Receptionist functions are planned, coordinated and implemented.
Day-to-day activities of the office building front desk are running smoothly, with the directive of the Property Executive.
Key Responsibilities
Warmly welcome customers, take the initiative to say hello, good manners, dress
clean and tidy.
Absent is strictly forbidden in the reception desk, in case of special circumstances,
ask the approval from the property executive, then leave.
Politely answer the phone quickly, make phone records, follow up on the clients
requests with relevant department.
Accurate answer the incoming calls, don’t leak client’s private information.
Patience to answer customer's all kinds of inquiries.
Receiving visitors have to ask their purpose clearly, contact with relevant company
and direct the location clearly.
Customer complaint, whether right or not, smile to accept, and detailed records of
complaints, immediately report to the superior leadership
To center facilities and service quality with respect to the customer opinion or the suggestion, timely reporting to the superior leadership and make detailed records.
Fill engineering repair order and record.
Maintain the cleanliness of the reception desk, table, in addition to telephone stationery and related lists and center company publicity material, any other items shall not be placed on the table; The ground clean, don't put any irrelevant items.
Plan submitted to the office supplies needs for the office on a regular basis；
In a timely manner to complete the specific tasks assigned by the superiors, do a good job in succession record fill in handover.
Understand and record the problems occurred at work in time and delivery matters.
Complete other work assigned by the property executive.
Register customers detail information if they want to visit any floor；
Bookbinding register form monthly basis.
Skills, Knowledge and Expertise
NATIONALITY: Eligible for a working permit in country of hire
EDUCATION: High School Graduate or equivalent
EXPERIENCE: To fill the position, one of the following is required:
3-5 years related experience
LANGUAGE: Ability to work and communicate in a multinational environment:
English – excellent oral and written skills
Additional language - beneficial
COMPETENCIES: Include the skills the candidate must have to fill this position:
Teamwork Building
Information Management
Problem Solving & Decision Making
Excellent written and verbal communication skills
Listening Skills
Possess a professional presentation
Highly responsible & reliable
Ability to focus attention on guest needs, remaining cal and courteous at all times
TECHNICAL
COMPETENCIES: Computer literacy adapted to the field of training:
Computer literate in Microsoft Window applications
INDIVIDUAL
CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
People Oriented
Passionate for European luxury
Situational Awareness
Straightforward
Adaptability/Flexibility
Concern for Quality
Results Oriented
OTHER SKILLS: Depending on region and property.
About Kempinski Hotel Yinchuan China
Kempinski Hotel Yinchuan is superbly located in Yinchuan, the capital of the Western Xia Empire. Kempinski Hotel Yinchuan brings the traditional taste of luxury to this remarkable city as the first and only five-star international brand in Yinchuan, situated in the heart of the city’s central business district, Jinfeng District, and only a 30-minute drive from Yinchuan Hedong Airport. The hotel is adjacent to the International Conference and Exhibition Centre and Museum of Ningxia and close to the Science and Technology Museum and the People’s Square. Kempinski Hotel Yinchuan is ideal for both business and leisure travelers.
- Departamento: Recepción
