Group Rooms Coordinator

Why We're Here
We believe heartfelt, human connections make people's lives better. Especially the people who work here.
Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
How We're Different
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
What You'll Do
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Act as a point of contact to correspond with Meeting Planners for all group reservation changes/revisions
* Provide Sales support with the Reservation Manager in setting up group bookings and follow up calls.
* Enter group reservations according to contract details.
* Coordinate with the Front Desk and Rooms Controller to ensure all group room requests are fulfilled
* Set up billing details for all group room reservations
* Implement last minute changes and requests
* Attend pre-conference meetings and represent the Reservations Department
* Perform other related duties as become necessary
* Additional projects and responsibilities may be assigned as needed.
SPECIFIC EXPERIENCE WE'RE SEEKING:
* 2 years of experience in Reservations or Front Desk of a 5-star resort is required
* Proficiency in Opera and Reservations systems is a must
* Previous experience handling group reservations and working directly with meeting planners is required
* Excellent verbal and written communication.
* Proven record of great organizational skills
* Ability to effectively present information
* Ability to multitask and work in fast-paced environment
* Ability to solve guest issues and deal with competing priorities
* A positive team-oriented attitude and high attention to detail
* Strong computer skills to include Word, Excel, PowerPoint, Office and Outlook
* Bachelor's degree in hospitality is a plus
* This position requires a flexible schedule, must be able to work evenings, weekends, and holidays.
The hourly pay range for this role is $13 to $15 USD plus gratuities. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, pension, meal per shift, and many other benefits to eligible employees.
Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.
Be Yourself. Lead Yourself. Make it Count