HOUSEKEEPPING MANAGER (M/F/NB)

Descrição da empresa

At Mama, we believe that our employees are our strongest asset. Whatever your role, we are all here to make the guest experience as memorable as possible.
Our mission is simple: to bring small moments of happiness to people.

In our Mama’s, each one more original than the last, this uniqueness is reflected in the image of our talents which we recruit; we are committed to promoting good vibes and strong human values.

Our growth isn’t just about opening new hotels. Our teams benefit from a strong culture that prides itself in internal development & international mobility. At Mama, it’s not a question of diploma or years of experience.

Joining us is above all, a human adventure shaped in the very image of our founders, the Trigano family.

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Our commitment to diversity and inclusion:
Mama is an inclusive company and our ambition is to recruit and promote diverse talents.

Descrição do emprego

Our Mission

• As Housekeeping Manager you will manage and coordinate a team of housekeepers so that the service is provided smoothly and quickly, with quality, anticipation and attention to detail;
• Ensure that the Team is punctual;
• Ensure that the Team is always properly uniformed and identified;
• Ensure, in accordance with the Hotel's guidelines and standards, that the rooms are cleaned in a timely manner, taking into account the daily check-ins;
• Ensuring that common areas are constantly clean;
• Ensuring that supplies and consumables are replenished in the rooms and public areas;
• Stock management;
• Contact with suppliers;
• Coordinating needs with other Hotel teams, namely the Maintenance Team, Laundry and others appropriate to each situation;
• Meeting urgent logistical and customer needs;
• Managing Lost and Found issues;
• Good team spirit and collaboration;
• Working with management to improve the customer experience.
• Experience in the position is essential to meet these requirements. PLEASE NOTE! - We will only consider applications that fit the profile described, with minimum experience, and that know what it means to be a Housekeeping Manager.

Permanent contract (with a trial period of 180 days).

Qualificações

MADE FOR YOU? ONLY IF...

• You like organization and cleanliness;
  
  
• Detail comes naturally to you;
  
  
• You know how to communicate effectively with colleagues and lead;
  
  
• You have team spirit;
  
  
• You have an excellent memory and a notebook in your head;
  you want to be at the heart of operations, working with teams, not in the office.
  
  

YOUR LITTLE EXTRAS :

• When you arrive at the party, you are the one everyone want to cheer🤩
  
  
• You have a unique look but your smile and good vibe is your best suit 😁✨
  
  

Informação adicional

RECRUITMENT PROCESS

We’re sure you know the beat 🎶

1st verse: We set up a first telephone interview with our Talent Team if your application moves to our rhythm.

Chorus : After the successful telephone interview, our General Manager we’ll see you at Mama or in our offices! Be ready! (chorus x2 depending on the position)

Last verse: Mama won’t leave you wondering; you will have an answer from us whether it’s 👎 or 👍.

See Description