Mandarin Oriental

Publicada

Assistant Chief Concierge 助理首席礼宾司

Sobre el trabajo

Provide guests access to all that Beijing and China has to offer.
Offer a warm, sincere and personalized welcome to all guests.
Create special conversations with guests, which identify personal preferences in order to record in each guest’s profile history.
Have an in-depth knowledge of directions, travel time, cost and various forms of transportation.
Maintain a constantly updated database with extensive information about city highlights.
Maintain a consistent and sufficient level of brochures, maps and handouts (alternatively have all city information available for colour print).
Maintain a daily sheet (via GoConcierge) of all guest requests, reservations and confirmations for guests.
Be knowledgeable of all in-house and arriving guests.
Be the Go-Concierge champion and database keeper.
Be aware of all daily events in the hotel and the city.
Arrange tickets for theatre, sporting events and local attractions.
Make and confirm dining reservations.
Arrange for package delivery and pickup for guests.
Provide guests with a confirmation card for dining reservations, transportation, theatre tickets.
Communicate all important details to management and colleagues.
Provide a daily list to the Front Office team of transportation reservations.
Maintain a clean, neat and organized desk.
Act as a guide when guests ask for direction and physically assist them to their destination within the hotel.
Provide clear directions for all guests travelling outside the hotel.
Respond to all guest needs and requests.
Other activities as deemed appropriate by the Front Office Manager and Guest Recognition Manager.
Train, coach and support the concierge, bellmen, doormen, valet parkers and airport representatives.
Perform any tasks as assigned by the Management.
Maintain connections and a good relationship with key restaurant and attractions’ leaders in Beijing.
Train Front Office team, on basic Concierge knowledge/services.
Regularly attends the Clef D’Or meetings to ensure information is current.