Mandarin Oriental
Publicada
Assistant Manager - Public Area
Sobre el trabajo
Responsibilities:
- Lead and manage the Public Area Supervisor and Public Area Attendants
- Motivate, train, and supervise all Public Area colleagues
- Ensure that all relevant FHLSS standards are in place and followed
- Execute projects such as preventive maintenance, inventories, and productivity studies
- Review regularly Standard Operating Procedures, and Processes in order to guarantee effective and efficient service as per Mandarin Oriental Standards
- Conduct daily meetings with Supervisors and Housekeeping colleagues
- Maintain an ongoing Safe & Sound program
- Conduct regular inventories of cleaning equipment, linen and guest supplies, to ensure sufficient stock at all times
- Conduct appraisal and performance reviews on a regular basis
- Identify colleagues for further development or training needs
- Respond to guest questions and needs professionally, timely and with a smile
- Handle guest complaints in a polite and professional manner
- Take ownership of any guest complaints and follow up on the service recovery
Advertised: Singapore Standard Time
Applications close:
- Departamento: Asistente de dirección
