Bell Captain

Mandarin Oriental, Costa Navarino  is located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean and 45 minutes’ drive from Kalamata International Airport.

The beachfront resort is part of the sustainable resort destination of Costa Navarino, a well-established tourism destination which includes 3 other resorts. It is comprises 99 guest rooms, including 48 pool villas, all with outdoor terraces and sea views, along with five restaurants and bars.

Mandarin Oriental, Costa Navarino is an exclusive resort hideaway in Greece, providing the best of barefoot luxury art of living.

Scope of Position

The Bell Captain is responsible for achieving guest satisfaction by creating a delightful arrival and departure experience, which includes escorting guests to their destination, handling, delivering, and storing of guests’ luggage, communication of information and handling guest requests. The Bell Captain is responsible of running the Bell Desk and monitor the Ground Lobby. The Bell Captain will handle the Long Storage Log in Alice.

Responsibilities

• Run the Bell Desk in the lobby.
• Maintain Long Term Storage Log via Alice.
• Audit the Luggage room weekly.
• Ability to exert physical effort in placing, removing, and transporting guest luggage.
• Deliver messages, packages, and facsimiles within 7 minutes of receipt.
• Deliver newspapers whenever requested.
• Remove luggage from guest rooms upon check out
• Answer department telephone within 4 rings, using correct salutations and telephone etiquette.
• Be familiar with all hotel services including spa and dining.
• Initiate contact with guests entering the hotel.
• Approach guests needing assistance.
• Ability to ensure security of guestroom access. 
• Ability to understand guest inquiries and provide responses.
• Ensure customer satisfaction from arrival to departure in accordance with the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
• Actively listen and communicate specific guest requests accurately to the Concierge, Reception and Telecommunications colleagues to ensure complete follow up
• Ensure all the FLHSS&E requirements and procedures are followed by the team

Skills & Qualifications

• EU passport or Residence Permit is mandatory in order to work in Greece.
• Senior School qualification or equivalent
• Minimum 3 years’ experience working in a 5-star hotel environment.
• Minimum 2 years’ Door or Bell experience
• Excellent interpersonal skills
• Ability to understand guest needs and expectations and to deliver superior customer service with little input from others
• Perform job with attention to details and the ability to organize and handle multiple tasks effectively
• Clear communication; effective verbal and written communication skills in English.
• Capabilities to lift heavy luggage.
• Capabilities to stand for a long period of time.
• Ability to work overnight shifts

Advertised: 15 Apr 2024 GTB Daylight Time
Applications close: