Mandarin Oriental
Publicada
Chinese Restaurant Manager 中餐厅经理
Sobre el trabajo
- Monitor and ensure smooth operations of the sections appointed (restaurants / banquet / beverage - as applicable).
- Maintain consistency in quality of food / beverage / service / cleanliness of sections appointed.
- Constantly obtain customer feedback during operations to ensure satisfaction.
- Proper and tactful handling of verbal complaints from customers.
- Ensure effective communication within sections appointed and with other divisions.
- Conduct / attend F&B divisional and departmental meetings as required.
- Recommends improvements in all aspects of their appointed sections as appropriate.
- Update the log book for respective section and submit to division head daily.
- Ensure that staff are aware of and applies the procedures concerning hotel fire and life safety / emergency procedures
- Ensures that staff applies the necessary precautions with regards to the hotel food safety and hygiene standards (refer to SLIM standards indicated in the F&B Intranet).
- Reviews guest feedback / critique forms / outlet log books on operational issues / P&L statement in order to:
- Implement measures for improvement in food / beverage / service
- Identify training required (e.g. up-selling Skills).
Advertised: China Standard Time
Applications close: China Standard Time
- Departamento: Restauración-Dirección
