Mandarin Oriental
Publicada
Floor Supervisor 楼层主管
Sobre el trabajo
Job Descriptions
1 Ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE)
根据酒店以及LQE的标准确保客人从抵达酒店开始到离开酒店的满意度
2 Promote and recognize opportunities to provide guest service above and beyond all expectation.
意识到并鼓励员工提供超越客人期待的服务
3 Monitor correct handling of all guest requests
正确处理客人需求
4 Perform daily inspection of all public areas, guestrooms.
对公共区域以及客房进行日常卫生检查
5 Monitor progress, ensure completion of deep cleaning program and assign tasks to housekeeping colleagues.
监督清扫进度，确保深度清洁按时顺利完成并将清扫任务合理分配给客房部同事。
6 Respond to guest questions. Provide guest assistance, direction and information as requested. Conduct daily communication meetings.
回复客人问询。为客人提供帮助，指引以及所需信息。组织参与日常沟通会
Advertised: China Standard Time
Applications close: China Standard Time
1 Ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE)
根据酒店以及LQE的标准确保客人从抵达酒店开始到离开酒店的满意度
2 Promote and recognize opportunities to provide guest service above and beyond all expectation.
意识到并鼓励员工提供超越客人期待的服务
3 Monitor correct handling of all guest requests
正确处理客人需求
4 Perform daily inspection of all public areas, guestrooms.
对公共区域以及客房进行日常卫生检查
5 Monitor progress, ensure completion of deep cleaning program and assign tasks to housekeeping colleagues.
监督清扫进度，确保深度清洁按时顺利完成并将清扫任务合理分配给客房部同事。
6 Respond to guest questions. Provide guest assistance, direction and information as requested. Conduct daily communication meetings.
回复客人问询。为客人提供帮助，指引以及所需信息。组织参与日常沟通会
Advertised: China Standard Time
Applications close: China Standard Time
- Departamento: Limpieza
