Mandarin Oriental
Publicada
Hotel Services Executive (Club Lounge)
Sobre el trabajo
Job Responsibilities:
- Maintain operational standards to achieve efficiency, productivity and maximum guest comfort and satisfaction in the club lounge.
- Manage room control, monitor availability and efficient release of rooms for arrival guests.
- Read through guests’ arrival report and see to all guest’s requests and needs according to MOHG established services by guest categories standards.
- Familiar with room amenities, layout of categories of rooms, room rate structure, facilities and services available in the hotel.
- Provide recommendation for wine and dine, entertainment, tourist attractions, concierge services and information.
- Handling cashiering duties.
- Monitor major group movement and coordinate with the various departments.
- Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department.
- Attends to guests with regards to general inquires, request and complaints.
- Meet and greet all the guests upon their arrival and /or departure.
- Extensively collect and gather all feedbacks from guests.
- Conduct Courtesy calls to guests during the course of their stays.
- Assist in VIP check in.
- Assist in major group movements.
- Perform any other duties as assigned by Superior.
Advertised: Singapore Standard Time
Applications close:
- Departamento: Responsable Relación Clientes
Hotel Services Executive (Club Lounge)
A tiempo completo, Indefinido
Fecha de inicio:
Fecha limite de comienzo: