Mandarin Oriental

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Learning & Development Manager

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JOB DESCRIPTION

As a Learning & Development Manager you will provide support to hotel management and colleagues to achieve hotel and strategic business objectives and maintain Hotel and Company L&D policies and procedures.

The main focus of your job will be:

To identify and monitor operational, supervisory, and managerial Learning and Development needs and requirements, and provide regular feedback to HR Director
To support the activities of departmental managers and to ensure that all Learning &Development activities are geared towards the achievement of the hotel strategic objectives
To deliver Hotel Orientation Programme for all new starters in accordance with hotel and company standards and procedures
To train and support the departmental service quality training ensuring LQE are adhered to
To produce a Learning & Development calendar encompassing operative, supervisory and managerial Learning & Development activities and make sure it is followed
Provide ongoing support and guidance to employees to facilitate their professional growth and development
Occasionally travel to other Mandarin Oriental hotels for training purposes
Cooperate with management to develop career development plans and succession strategies for key positions within the hotel
To play an active part in Fire, Health & Safety trainings, and Food Hygiene training to ensure that all legislation is adhered to; as well as recorded and reviewed in conjunction with the FLHSS Manager where applicable

WHAT WE EXPECT FROM YOU

Proven experience (3+ years) in a learning and development role
Very good knowledge of Czech and English at a communicative level (training in both languages)
Strong understanding of learning principles and instructional design methodologies
Excellent communication, presentation and interpersonal skills
Ability to build relationships and collaborate effectively with employees at all levels of the organization
Experience with learning management systems and other training technologies

HOW WE WILL REWARD YOU

We believe that happy and motivated employees are the cornerstone of any successful company. Our benefits package encourages our coworkers' overall professional and personal growth in addition to recognizing their hard work. Here are a few that will definitely bring you joy:

MyDays - five extra days off per year (after completing your first year with us)
Free lunch and dinner in the hotel canteen
Candidate referral bonus 12,000 CZK
MoComp - free stay for 3 - 5 nights at any hotel in the Mandarin Oriental network
Transport allowance (50% of the price of the annual Prague Ticket)
MultiSport card allowance
Learning and development - the opportunity to use our training activities and development plan to build your career at Mandarin Oriental
International transfer opportunities within the Mandarin Oriental Group
Pleasant working environment in the heart of Prague in Mala Strana and many more...