Spa & Fitness Attendant

Mandarin Oriental, Muscat  

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events. 

For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combines the Group’s legendary service, world-class amenities and sweeping sea or mountain views. We are looking for new fans who are interested and would enjoy being a part of the Mandarin Oriental Muscat opening team.

 

Scope of Position

The Spa and Fitness Attendant ensures a smooth and efficient operation in maintaining the overall cleanliness, sanitation and orderliness of the Spa & Wellness area according to Mandarin Oriental quality standards and protocols while maintaining relations of quality, service, guest experience and discretion, fully focused towards guest delight.

 

Responsibilities

· Check, clean and set up all spa and fitness premises according to Mandarin Oriental standards

· Ensure the replenishment of all necessary consumables, items, supplies and ensure that all furniture, fixtures and equipment are well maintained and in perfect working condition

· Report any breakage, damage & loss to the Spa management and notify concerned Colleague/s concerning the need for repairs/ fix or additions to spa operations

· Operate equipment needed for cleaning and maintenance duties and follow procedures for the use of any equipment according to specifications

· Request, collect stock and supplies in accordance with par stock levels

· Maintain all departmental assets and ensure that all items are cleaned, checked out, and returned to the appropriate storage area

· Ensure spa security and safety by performing tasks such as locking doors/access after cleaning hours or checking electrical appliance use to ensure that hazards are not created

· Ensure the shift checklist is completed; stay current with developments in the hotel/ spa operations by reviewing the communication log book each shift; update log book for next shift

· Inform the Spa management team of all pertinent information related to the department and report any concerns as they occur along with recommendations for solutions

· Notify Manager or concerned colleague/department of all unusual events and circumstances

· Maintain familiarity with all spa and fitness operating procedures and attend necessary trainings, workshops etc. for self-development

· Maintain spa knowledge and awareness with ongoing spa promotions and activities to be able to assist when approached by Guests

· Maintain full awareness and adherence of all health and safety/ hygiene control and regulations including chemicals/solutions used at work

· Maintain overall health/sanitation, and safety standards in work areas

· Maintain awareness and ability to act or respond in any emergency (drill or real) while ensuring Guests safety

· Contribute to team effort by accomplishing related results as needed; maintain close coordination with the entire Spa team members in fulfilling great customer service

· Comply with all company policies and procedures and exhibit a professional demeanour and willingness to assist guests and colleagues

· Ensure presence in the spa area, interact and receive feedback from guests on daily basis; handle guest inquiries, concerns and communicate to the team accordingly

· Help the spa reception in their day to day operation as required

· Perform all other duties as directed by management

Advertised: 23 Oct 2023 Arabian Standard Time
Applications close: