Director of Spa ( Preferably Female Arabic Speaker)

Director of Spa ( Preferably Female Arabic Speaker)

Application Deadline: 31 May 2024

Department: Spa & Recreation

Employment Type: Permanent - Full Time

Location: Qatar - Doha

Reporting To: Executive Assistant Manager - Rooms

Description
To take 100% responsibility to manage a successful spa via leading the spa team effectively to deliver and exceed the guests’ expectations and maximise profitability in accordance with spa vision, core values and all related brand standards, procedures & policies 

Key Responsibilities
Operating:

• To perform treatments 
• To oversee the spa have a clear understanding of, and to always work in line with, all related standards, core values, visions and goals of Spa. 
• Provide a service that is responsible, continuous, spontaneous, personal and genuine. This requires a very high level of communication and social skills to take responsibility for the whole team. 
• Actively contributing in and directing all meetings as necessary. 
• Take responsibility for ensuring maximized booking & service delivery of guest journey by concierges & therapists from beginning to end.
• Take full responsibility for reviewing all suggestions and comments from staff and guests and making necessary adjustments. 
• Full responsibility for monitoring all facility and service standards and keeping him/her up to date of any operational opportunities. 
• To deal with problems, enquiries and complaints from Spa clientele & informing the Spa Manager.  
• To ensure that the Health and Safety Policy and Procedures are implemented and monitored in particular with relation to cleanliness and hygiene. 
• To maintain and update equipment, product, service and standards as required. 
• To take care of Spa & Fitness Centre guests and members in an individually focused and conscious way.  To know and remember their names, preferences and to acknowledge and make them feel cared for in the spa. 
• To ensure all spa team members are following the training & procedures for the guest journey and that sales of treatments and products are maximised. 
• To ensure that a high standard of cleanliness is maintained throughout the facility at all times.

Finance

• To assist in achieving agreed commercial targets at the spa through the planned coordinated development of the facility and the implementation of the treatment and activity programme.  
• To put the forecasts, stock levels, requisitions, budget, targets etc. and ensure a par stock level appropriate to business demands.

 

Recruitment and Training

• To motivate, encourage and drive the team, and to maintain the correct level of professional and qualified personnel, overseeing all facilities and activities within the spa. 
• To be responsible for instigating progressive, professional and well organised training and assessment of staff and to conduct performance appraisals as required. Oversee weekly schedules, attendance sheets, sick leave and holiday arrangements.  
• Supervise spa therapists, concierges & attendants, answering queries and identify training needs. 
• Develop the therapists’ roster and assist the concierges with the appointment schedule. 
• Ensure the spa’s operating procedures and policy manuals are implemented and updated as required and assist with the development and updating of the spa menu.

Reporting

• Responsible for tracking developing statistical reporting. 
• Keeping accurate and up-to-date records and statistics on the spa employees.

 

Purchasing: 

•  Will take full responsibility to monitor operating supplies for the spa department and to generate necessary purchase requisitions.

 

Skills, Knowledge and Expertise

• Bachelor’s degree in business administration
• Cosmetology or other spa-related experience
• Management experience
• Strong leadership and organizational skills
• A Business Management or Spa Management Bachelor’s Degree
• Two A Levels
• At least two GCSEs, including English and Maths
• Level 4 Spa Management and Leadership Qualification
• Level Diploma in Spa and Salon Management

About Kempinski
Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential. 
Embrace an experience as individual as you are!
About Marsa Malaz Kempinski - The Pearl Doha

Marsa Malaz Kempinski, The Pearl – Doha is located on its own secluded island, just steps away from numerous entertainment and dining options at the glamourous destination of 
The Pearl, in the capital of Qatar. Showcasing the finest European architecture, blended with traditional Arabian elements, Marsa Malaz Kempinski boasts 281 luxurious rooms – including 69 suites, two Presidential suites and two Royal suites.