Operations Manager
Sobre el trabajo
About Us: MGM Muthu Hotels is a prominent leisure group with resorts in various locations including the United Kingdom, Portugal, Spain, Cuba, India, and Africa, with 50+ Hotels on our portfolio. They offer affordable luxury self-catering and all-inclusive accommodations with high standards and a focus on customer satisfaction.
Job Summary: The Hotel Operations Manager oversees all aspects of hotel operations, ensuring the highest standards in guest service, housekeeping, maintenance, and food & beverage. This role involves managing department heads, optimizing efficiency, and supporting the hotel’s overall strategic goals in coordination with the General Manager.
Key Responsibilities:
- Oversee daily hotel operations and ensure smooth coordination between departments.
- Supervise department managers (Front Office, Housekeeping, F&B, Maintenance, etc.).
- Monitor service quality and implement operational standards.
- Analyse performance metrics and guest satisfaction to drive improvements.
- Manage operational budgets and control costs effectively.
- Support recruitment, training, and team development initiatives.
- Handle guest complaints and resolve issues efficiently.
- Ensure compliance with health, safety, and regulatory requirements.
- Collaborate with sales and marketing to drive revenue and occupancy.
Requirements:
- Degree in Hospitality Management, Business Administration, or related field (preferred).
- Proven experience in hotel operations management or similar roles.
- Strong leadership, organizational, and communication skills.
- Ability to multitask and thrive in a fast-paced environment.
- Flexible working hours, able to adapt to the demands of the role.
- Portuguese and English languages (additional languages are a plus).
- Departamento: Dirección
Sobre ti
- Idiomas requeridos: Inglés y Portugués.
La empresa
MGM Muthu Hotels is one of Europe's premier hotel companies, offering unparalleled experiences in some of the world’s most sought-after destinations. With a portfolio of over 50+ properties across Portugal, Cuba, Kenya, Scotland, England, Spain and India, we take pride in our wide range of properties, from luxurious beachfront resorts to city hotels and boutique escapes.
As we continue to grow, we are looking for passionate team members to join our team. At MGM Muthu Hotels, you’ll have the opportunity to work alongside colleagues from diverse cultures, gaining invaluable international exposure and hands-on experience.
We believe in creating memorable stays for our guests while fostering a culture of excellence, inclusivity, and growth for our team members.
Join our vibrant team and become a part of a dynamic organisation, where learning, growth and international exposure are just the beginning.
Visit www.muthuhotelsmgm.com to know more about our hotels.
