Minor International

Publicada

Front Office Manager

Sobre el trabajo

Company Description

Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.

Job Description

Participate in preparation of the hotel's strategic and marketing plans.
Prepare the Front Office team budget.
Plan and implement training plans for all Front Office employees. Conduct regular Team Member training, and monitor its success.
Maintain full knowledge of the Property Management and Call Centre computer systems.
Supervise the functioning of all departmental employees, facilities, sales and costs, to ensure maximum departmental profit is achieved.
Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction.
Remain accountable for all elements of the department operations.
Work closely with partners for all outsourced activities, so they can guarantee our standards and brand values though their services. (Yacht, Boats, taxis, guides…etc)
Ensure that all Standard Operating Procedures are being adhered to, by training all staff and monitoring their performance completing monthly self-assessment. Continue to capture best current practice in new LSOPs relating to front office operation, provide all necessary trainings to ensure quality standards.
Drive the implementation of all sales and promotional programmes of the hotel. Take personal responsibility for driving Upselling within the property.
Monitor daily arrivals and action as appropriate for any VIP or special request. Liaise with housekeeping, room service and guest relations where necessary to complete the action.
Develop and maintain a motivational working environment within the department.
Provide coaching and counseling, support and guidance to the Team Members as required.
Ensure Team Members are up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets & promotion, spa and health club, and other services and facilities.
Managing core operations of the Hotel's Boutique, ensuring hygiene, regular stock-count on a daily basis. Provide regular training for your team members in order to ensure product knowledge and increase revenues.
Establish and maintain effective employee relations.
Monitor productivity of team members. Perform yearly appraisal for all team members.
Control payroll and business expenses of the department.
Liaise with the Accounting Department for accounting and auditing related front office procedures, reports and operational problems and payments of commission.
Assist the Accounting Department in collecting outstanding, especially bills from tour leaders, local representative of operator and local agencies.
Provide assistance to local representatives of tour operators and travel agencies.