Mobile & On-board Release Project Manager

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Job Purpose

MSC Cruises is the world's third-largest cruise brand as well as the leader in Europe, South America, the Gulf region, and Southern Africa with more market share in addition to deployed capacity than any other player. It is also the fastest-growing global cruise brand with a strong presence in the Caribbean, North America, and Far East markets. Headquartered in Geneva, MSC Cruises is one of the two brands that sit within the Cruise Division of MSC Group, the leading privately held Swiss-based shipping and logistics conglomerate with over 300 years of maritime heritage. MSC Cruises - the contemporary brand - has a modern fleet of 22 cruise ships with three new vessels due to be launched in 2025, 2026, and 2027.
Within our Digital Technology Department, the Mobile & On-board Release Project Manager is responsible for managing all the release processes related to the MSC for Me, our industry-first cross-channel digital technology platform designed to enhance the guest's experience across the entire customer journey, as well as other digital platforms. Specifically, the Release Project Manager is in charge of ensuring that digital system changes are properly managed, controlled, and executed with minimal risk to the production environment.
The Release Project Manager works closely with other members of the Digital Technology and IT teams, including project managers, developers, testers, and operations teams, to ensure that releases are well coordinated and successfully executed.
This role involves working on a broad and diverse scope and innovative technologies, covering both pre-boarding and onboarding phases. It is an excellent opportunity to join a dynamic team and to participate actively to the operation and evolution of the MSC for Me as well as other digital platforms.
The position is based in Naples or Milan office, with up to 2 days per week of remote work.

Key Accountabilities

* Works within our SAFe framework and in close collaboration with other Release Management functions across the Digital Technology Department as well as other key internal and external stakeholders;
* Guarantees the team follows the defined standards for development tools platforms methodology controls to ensure efficiency, quality, and consistency;
* Release Planning: responsible for developing and managing the release and deployment plan for changes of the MSC for Me and other digital platforms. This involves creating a detailed roadmap for the release process, including testing, integration, and deployment activities;
* Change Management: ensures that all changes of the MSC for Me and other digital platforms are properly managed and controlled. This includes assessing the impact of changes on the Digital Technology environment, coordinating with stakeholders to approve changes, and overseeing their implementation;
* Release Coordination: coordinates the activities of all stakeholders involved in the release process, including tech. project managers, developers, testers, quality assurance, and business owners. This involves scheduling and coordinating release activities, monitoring progress, and resolving issues that arise during the release process, as well as collaborating to streamline the release processes;
* Deployment Execution: executes the deployment of new software or changes into the production environment. This includes ensuring that all necessary testing has been completed, coordinating with operations teams to schedule the deployment, and ensuring that the deployment is completed successfully;
* Release Reporting: responsible for reporting on the status of the release process and the results of the release. This includes providing regular updates on the progress of the release, identifying any issues or risks, and reporting on the success of the release of the business requirements to be implemented;
* Continuous improvement: conduct post-release reviews and ensure lessons learned are captured and applied; execute regular research of technologies and best practices to support enhancements in quality and efficiency of processes.

Qualifications

* Master / Bachelor's Degree in Computer Science or IT Engineering;
* Fluent in English and Italian, any other language is an advantage;
* Solid experience, at least 10 years of technical project management / digital transformation, in complex enterprise environments;
* Certification in Project Management (e.g., PMP) is a plus;
* Proven experiences in planning and delivery of full end-to-end technical solutions across multiple digital technology, ideally on guest-facing platforms;
* Specific experience in web, mobile or integration architectures is a plus;
* Expertise of modern software delivery models and processes (i.e. Agile, DevOps); Knowledge of the Atlassian suite - Jira, and Confluence;
* Ability to identify technical boundaries, limitation, risks and how to tackle and mitigate them effectively and efficiently;
* Excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form;
* Capacity to manage multiple, concurrent technical solutions and feasibility activities under time constraints;
* Real proactive team-player with excellent communication and collaboration skills, comfortable in dealing with colleagues and partners with different roles and backgrounds;

VISA Requirements

Right to work in Italy.

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here