Cluster Director Revenue Management

Job Description

KEY RESPONSIBILITIES

Job Summary:

• Rosewood Kona Village and Rosewood Miramar Beach are looking for a shared Cluster Director Revenue Management. This unique role offers the right individual the opportunity to revenue manage two world-class resorts while being remotely based.  This role plays an integral part in driving business results and revenue generation for Rosewood Kona Village and Rosewood Miramar Beach.
• Drives revenue through maximizing revenue management, distribution, and on-site reservations opportunities across and within traditional and emerging channels for a cluster of hotels/resorts.
• Serve as the business expert and revenue leader for each region/area hotel regarding market intelligence, seasonal strategy, long term business planning, forecasting and budgeting.
• Directs, supports, and develops revenue management talent in the region through mentorship, ongoing education, accountability, empowerment, and best practices.
• Trains and supports hotel teams to fully utilize all available tools and systems to maximize revenues and improve business outcomes.
• Identifies and raises opportunities for hotels to develop new revenue practices and cultivates new opportunities for revenue capture across all hotel departments.
• Maintains annual Revenue portfolio in excess of $100M USD or holds responsibility for revenue other than rooms within a cluster of propertie.

Essential Duties and Responsibilities (Key Activities):

• Executes fact-based yield management, forecasting and business analysis activities in accordance with individual hotel and regional business objectives and corporate guidelines
• Acts as the business partner to the Managing Director, CRO, distribution, sales and operations to positively affect hotel performance in the region on an ongoing basis
• Leads by example and complies with all company directives; implements and maintains standards and company SOP’s within the scope of revenue management. Enables business wherever possible.
• Establish and maintain a regular procedure for daily, weekly, monthly revenue and forecast review meetings with active participation and leadership
• Champions automation; technology; modern revenue practices and autonomy within the Sales and Marketing teams.
• Directs, supports, and develops Reservation Manager/Supervisor by mentorship, ongoing education, accountability, empowerment, and best practices.
• Maintains a high level of service to meet standards with Go Audits, LQA and Forbes.
• Supports the Reservation Manager/Supervisor to increase call conversion and all performance metrics
• Models the Company’s culture, vision, mission and core values at all times

 Others:

• While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

Required Skills

Technical Skills and Knowledge:

• Proficiency in revenue management and distribution systems
• Ability to analyze, interpret and extract trends from data
• Display and understanding of all markets in region of oversight
• Demonstrate an affinity with technology
• Demonstrate a working strategic knowledge of economic principles as they apply to the hospitality industry

Work:

• Ability to manage multiple tasks
• Ability to prioritize hotels’ individual needs assuring each receives a fair share of attention and time
• Ability to effectively communicate with corporate leadership, owner representatives and customers
• Proficiency in leading teams, managing conflict and fostering positive competition
• Partnership driven
• Respects and meets deadlines

People Management:

• Creates a work environment which
• Energizes, motivates and supports employees
• Fosters a climate of open communication, trust and respect
• Encourages team success
• Fosters new and independent thinking and innovation
• Values professional development and career long learning

Other Attributes:

• Passionate and dedicated
• Creative
• Strategic thinker with tactical ability
• Patient and persistent
• Competitive and persuasive
• Culturally aware and sensitive

Qualifications:

• A combination of education and relevant field experience
• CRME certification highly valued
• Active industry and community participation highly valued
• Experience in akin disciplines such as sales, marketing and finance preferred

Experience:

• 5+ years progressive work related experience in multi-property revenue management
• Sales, Marketing and Ecommerce experience desirable
• Strong operational exposure
• Experience in leading teams of at least five direct reports across multiple entities and markets
• Luxury Segment revenue management experience required
• Luxury Resort experience highly valued

Salary Range:

$165,000 - $175,000 Annually + Incentive

About Us

Located on the Kona Coast of the Big Island of Hawai‘i, the iconic Kona Village Resort welcomes ‘ohana (family) to the historic and culturally rich destination. Spanning 81 acres of stunning geologic landscape and richness, Kona Village, A Rosewood Resort draws inspiration from the history of the site, local culture and natural elements. 

Less than 10 miles north of the Kona International Airport, Kona Village, A Rosewood Resort will debut 150 unique, standalone guest hales with locally-inspired décor and a privileged sense of seclusion. An array of distinct dining venues, including the original resort’s beloved Shipwreck Bar and Talk Story Bar, will offer elevated yet relaxed experiences. The resort will also offer an array of event spaces and outdoor activities, making it an exceptional destination for meetings, events and celebrations.