Front Office Manager
Sobre el trabajo
Job Description
• Supervise all Guest Reception and PBX, work within budgeted guidelines established by the property, and manage guest activity related hotel functions by monitoring standards.
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Develop and direct all front office associates through ongoing training programs and daily reiteration of procedures.
• Coordinate and monitor all guest requests and amenities with corresponding departments.
• Participate in annual budget for Rooms Division and PBX Departments.
• Select, interview, hire and train associates according to Rosewood standards.
• Ensure payroll and purchasing budget is maintained as agreed to in the annual budget review.
• Achieve maximum revenue each month by maintaining the highest possible average rate and occupancy each month.
• All other duties as required.
About Us
The exquisite, secluded Emerald Bay is an ideal setting for Rosewood Hotels & Resorts to debut its first Asia resort. Rosewood Phuket’s innovative architecture with subtle Thai influences will blend organically and sensitively into the hillside forest landscape while uninterrupted views of the Andaman Sea will be visible from 71 spacious villas and 32 residences. F our restaurants will include a rustic Thai seafood restaurant on the beach, built with recycled teak wood; a casual poolside seafood eatery, a bistro and a terrace bar. They will be complemented by an array of recreational options: Sense spa; four swimming pools; health club with gymnasium; yoga pavilion; sea sports pavilion and tennis court. The Pavilion will be a residential-style space for meetings and functions while a wedding pavilion steps from the beach will host up to 200.
• Supervise all Guest Reception and PBX, work within budgeted guidelines established by the property, and manage guest activity related hotel functions by monitoring standards.
• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Develop and direct all front office associates through ongoing training programs and daily reiteration of procedures.
• Coordinate and monitor all guest requests and amenities with corresponding departments.
• Participate in annual budget for Rooms Division and PBX Departments.
• Select, interview, hire and train associates according to Rosewood standards.
• Ensure payroll and purchasing budget is maintained as agreed to in the annual budget review.
• Achieve maximum revenue each month by maintaining the highest possible average rate and occupancy each month.
• All other duties as required.
About Us
The exquisite, secluded Emerald Bay is an ideal setting for Rosewood Hotels & Resorts to debut its first Asia resort. Rosewood Phuket’s innovative architecture with subtle Thai influences will blend organically and sensitively into the hillside forest landscape while uninterrupted views of the Andaman Sea will be visible from 71 spacious villas and 32 residences. F our restaurants will include a rustic Thai seafood restaurant on the beach, built with recycled teak wood; a casual poolside seafood eatery, a bistro and a terrace bar. They will be complemented by an array of recreational options: Sense spa; four swimming pools; health club with gymnasium; yoga pavilion; sea sports pavilion and tennis court. The Pavilion will be a residential-style space for meetings and functions while a wedding pavilion steps from the beach will host up to 200.
- Departamento: Recepción
