Group Sales Manager

Job Description

KEY RESPONSIBILITIES

Job Summary

Target, solicit and cultivate business within the group market segment, with efforts directed towards room night revenue generation, as well as securing group affiliated meeting and food & beverage revenues.

Essential Duties and Responsibilities – (Key Activities)

• Solicit new and develop existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and onsite entertainment and written communication.
• Prepare correspondence to customers, internal booking reports and file maintenance.
• Participate in scheduled sales meetings, pre-event meetings, training and other sales strategy related meetings as required.
• Develop & maintain knowledge of market trends, competition, and customers.
• Responsible for conducting site inspections, and coordinating, orchestrating, and hosting property and area familiarization trips and activities for key client events.
• Conduct sales calls on key accounts. Organize sales blitzes in assigned territory with Regional Sales Office and sister properties.
• Professionally represent the hotel in community and industry organizations and events.
• Proactively manage, qualify, and solicit all existing and new group accounts in assigned territory.
• Manage the preparation of proposals and contracts for the group market segment. Responsible for ensuring the closing of the sale, the collection of deposits, and prepayment of assigned accounts.
• Maintain and further develop group database. Ensure that accounts are rated according to Rosewood Hotels & Resorts coding system.
• Create “Need Period” database for traditional low occupancy dates. Develop promotions and sales campaigns for implementation in the group market segment.
• Develop new marketing tools/collateral for the group market segment. Coordinate and monitor scheduled direct mail efforts.
• Create action plans to be reviewed weekly with DOSM.
• Responsible for the group room control to manage room availability, room allotments, and rate guidelines. Maximize yield in the group segment to compliment the transient market segment.
• Contribute to the annual marketing plans and budget process. Review goals and action plan on a scheduled basis.
• Maintain expenses within the budgeted guidelines.
• Maintain a respectful working relationship with on-property colleagues and facilitate flow of communication.
• Represent hotels at appropriate travel industry trade shows and conferences. Identify and participate in appropriate networking channels and action plans to maximize exposure/opportunity for Rosewood Sand Hill.
• Maintain knowledge of all Rosewood Hotels & Resorts to facilitate cross selling. Build relationship with sales counterparts from Regional Sales Office and sister hotels to relay leads and requests. Communicate need period dates and respond promptly to all leads.
• Prepare and submit timely monthly reports to Director of Sales & Marketing. Recognize and include communication of market trends and competitive intelligence.
• Attend sales meetings and leadership training sessions as required.
• All other duties as required.

Others

• While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

Required Skills

• Requires strong communication skills, both verbal and written.
• Knowledge of all departments of the resort.
• Ability to communicate customer needs and resolve complaints independently.
• Ability to establish, monitor and achieve goals.
• Track record of successfully attaining goals.
• Ability to identify and develop accounts.
• Ability to act independently with minimal or no supervision.
• Must possess computer skills, including, but not limited to, accounting programs, Microsoft Word, Excel, Opera, and Salesforce.
• Math skills, as well as budgetary analysis capabilities required.
• Perform job functions with attention to detail, speed, and accuracy.
• Prioritize, organize and follow-up on all actions.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guest service needs.
• Work cohesively with co-workers as part of a team
• Maintain confidentiality of guest and client information and pertinent hotel data.
• Exceptional interpersonal skills - able to represent the property in the community.
• Ability to prioritize and organize work assignments.
• Affinity for detail.
• Ability to meet deadlines.
• Revenue/Yield management skills
• Business acumen

Qualifications

• Bachelor’s Degree preferred or an equivalent combination of an international degree in Hotel Management or Marketing and/or relevant progressive work-related experience.
• Language: Required to speak, read, and write English, with fluency in other languages preferred.

Experience

• Minimum of 5 years hotel sales experience – luxury brand preferred
• Hospitality industry experience helpful

Rosewood Sand Hill provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

SPECIAL POSITION REQUIREMENTS

Rosewood Sand Hill requires all employees to be up-to-date on their COVID-19 vaccination, including receiving a booster if eligible. Accordingly, applicants will be required to submit proof of vaccination prior to beginning employment, and may only begin employment if fully vaccinated. In accordance with the law, Rosewood Sand Hill will accommodate applicants and employees who cannot be administered the COVID-19 vaccine for medical or religious reasons, if to do so would not be an undue hardship. Applicants should contact teresa.barajas@rosewoodhotels.com if they have questions about this requirement or wish to request an accommodation under the law.

Pay

The salary range for this position is $78,000 to $90,000 annually. This is the pay range for this position that the Hotel reasonably expects to pay. This position is eligible for bonus.

Decisions regarding individual salaries will be based on a number of factors, such as experience, type of hotel luxury experience, location, and education.

About Us

Rosewood Sand Hill, a luxury hotel in Menlo Park, California, opened in 2009. Nestled on 16 acres of pristine property in Silicon Valley, the five-star rated hotel offers a retreat for Bay Area executives and entrepreneurs, as well as local residents and visitors. The historic California ranch-style architecture melds with fragrant gardens and stunning views of the Santa Cruz Mountains to create a unique atmosphere that appeals to all types of guests.

Rosewood Sand Hill provides 121 guest rooms that are perfect for relaxing or rejuvenating with resort-like amenities and high-quality service. Guests can indulge at Sense, A Rosewood Spa®, or delight in the freshest local ingredients at Madera Restaurant. There are many different experiences available at this beautiful property; whether you're looking for a peaceful getaway or a lively place to dine and drink, Rosewood Sand Hill has something for everyone.