Bartender Supervisor - Egyptians Only

Bartender Supervisor - Egyptians Only

Application Deadline: 19 June 2024

Department: Food & Beverage

Employment Type: Permanent - Full Time

Location: Egypt - Cairo

Compensation: ج.م0 / month

Description
SCOPE

To produce an outstanding guest experience within the outlet concept by managing a service team. The head bartender will provide a courteous, professional and efficient service in accordance with the outlet, hotel and Kempinski standards, driving sales and maximizes profit. The Head bartender/ Mixologist must grow into the position of Bar Manager

OVERALL OBJECTIVES

The job of Head Bartender is executed satisfactorily when:

• All rules & regulations are strictly adhered within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including HACCP.
• The sales are driven to the outlet’s full potential and that budget is adhered to.
• A High quality of product and service is maintained in the outlet.
• The outlet is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times.
• The growth of internal talent within the outlet is supported.
• The employee is ready to take over the bar in Kempinski Hotels Ishtar or in other Kempinski property.

Key Responsibilities
MAIN RESPONSIBILITIES

• Responsible to the restaurant Manager.
• Responsible for Bartender, Barman / Barmaid.
• Set an example by reporting to duty punctually wearing business attire according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
• Provide a professional and courteous service at all times.
• Ensure that the place of work and surrounding area is kept clean and organised at all times.
• Be knowledgeable of all services and products offered by the hotel.
• Understand thoroughly the concept of the outlet and assume training responsibilities as requested by the restaurant Manager.
• Have an understanding of the monthly profit and loss statement of the restaurant.
• Conduct all bar meetings in the absence of the restaurant Manager.
• Set an example in terms of service and products knowledge.
• Assist in preparing the bar menu design in cooperation with the bartending team and the restaurant manager. 
• Have a good understanding of beverages in general including ingredients and techniques to ensure the right beverage / cocktail / spirit can be recommended.
• Have a good understanding of both classic and modern cocktails, their recipes and history.
• Know and understand the social scene of the destination, being recognized in the market as well as understanding night life.
• Attend monthly trainings to the Food & Beverage team to ensure product knowledge is fostered.
• Contribute and be aware of cocktail specials, signature drinks and foster creativity and innovation within the bartending team.
• Perform up selling for all items offered by the department assigned as well as offering alternatives.
• Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
• Plan daily routine checklist and station division according to the work schedule.
• Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings.
• Assist in the monthly inventory of operating supplies and equipment together with the stewarding department.
• Report incidents that require disciplinary actions immediately to the restaurant  Manager.
• Undertake reasonable tasks and secondary duties as appointed by the restaurant Manager.
• Respond to any changes in the department as dictated by the hotel management.
• Handle guest enquiries and complaints in the outlet in a courteous and efficient manner and report to restaurant Manager ensuring that the follow up is performed with the guest.
• Ensure that the opening and closing procedures established for the outlet are followed.
• Attend all daily Meeting in the Outlet.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. 

Skills, Knowledge and Expertise
NATIONALITY: Eligible for a working permit in country of hire.

EDUCATION: Hospitality Management or related field.

EXPERIENCE: To fill the position, the following is required:

• Minimum 1 year in an F&B service role

LANGUAGE: Ability to work and communicate in a multinational environment:

• Local language – excellent oral and written skills.
• English – excellent oral and written skills.
• Additional language – beneficial.

COMPETENCIES:

• Ability to work as part of a team, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.
• Excellent written and verbal communication skills.
• Ability to establish and retain effective working relationships with hotel staff and clients/vendors.
• Ability to identify and delegate tasks effectively.
• Excellent organizational and time management skills.
• Applies a professional, confidential and ethical approach at all times.
• Works in a safe, prudent and organized manner.

TECHNICAL COMPETENCIES: Computer literacy adapted to the field of training:

• Ability to operate computer and office equipment.
• Proficiency in Excel and Word.

INDIVIDUAL   CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:

• Passionate for Food & Beverage
• People Oriented
• Passionate for European luxury
• Entrepreneurial
• Straightforward
• Business Acumen
• Sense of responsibility
• Leader
• Team player
• Analytical thinker
• Flexible and reliable
• Tolerant and open minded
• Works well under pressure

OTHER SKILLS: Depending on region and property.
About Royal Maxim Palace Kempinski Cairo

The Royal Maxim Palace Kempinski is a haven of tranquillity in the heart of New Cairo. Offering a range of palatial services, the hotel features the finest rooms coupled with the highest levels of service and is an ideal base from which to explore the amazing city of Cairo. 

The hotel’s optimum location on the city’s ring road and its close proximity to Cairo International Airport make the hotel the perfect starting point from which to explore Cairo’s treasures.