SBE

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VIP Membership Manager

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Job Title: sbe VIP Membership Manager

Reports To: SVP of Brand & Marketing and SVP of Operations

Location: Los Angeles

Job Type: Full Time, In Office

sbe conceptualizes and develops innovative concepts that invite you to indulge in the extraordinary. As the global leader in “lifestyle hospitality,” we redefine the hospitality experience through innovation and collaboration. We ELEVATE THE EXTRAORDINARY. A pioneering icon in lifestyle hospitality, sbe has become an international brand. As a multiplatform hospitality and nightlife company, we create innovative concepts and award-winning experiences. As incubators and operators, we develop globally acclaimed culinary brands, critically acclaimed restaurants, lounges, and nightclubs. What unites them is a continued commitment to innovation, and service, delivering an unparalleled experience that exceeds the highest of expectations and sets new industry standards. sbe conceptualizes and develops innovative concepts that invite you to INDULGE IN THE EXTRAORDINARY.

ABOUT sbe
Established in 2002 by Founder and CEO Sam Nazarian, sbe is a privately held, leading lifestyle hospitality company that develops, manages and operates world-class hotels, restaurants, lounges and nightclubs. Through exclusive partnerships with cultural visionaries, sbe is devoted to creating extraordinary experiences throughout its proprietary brands with a commitment to authenticity, sophistication, mastery and innovation. Over the last decade, sbe has mastered the art of creating desirable destinations; the lifestyle platform included over 100 hotels and 150 restaurants and lounges. In 2020, Sam Nazarian shifted his focus to the culinary and nightlife world by launching Disruptive Restaurant Group (DRG.) DRG incubates and operates globally renowned culinary brands including critically acclaimed restaurants, lounges and nightclubs. By partnering with an impressive roster of internationally renowned culinary talent, DRG concepts are committed to innovation and setting new industry standards. Restaurants and lounges include Casa Dani, by three Michelin-starred Chef Dani Garcia; Citizens; Katsuya, by Chef Katsuya Uechi; Kumi; MXO by Wes Avila, Doheny Room; HYDE; LiFE; and S Bar. In 2023, sbe announced its foray back into hotels with PROJECT HQ Hotels & Residences, a smart lifestyle concept launched via a strategic alliance with Wyndham Hotels & Resorts. Sam Nazarian has consistently demonstrated his ability to anticipate and shape the future of hospitality and gastronomy. With his unwavering passion, entrepreneurial prowess, and a portfolio of iconic brands, Sam has cemented his position as a trailblazer in both the hospitality and culinary world for generations to come. To learn more, visit sbe.com.

The sbe VIP Membership Manager will be responsible for re-launching the VIP Membership Program. The priority market for this role is Los Angeles with additional focuses in Miami, New York, and globally. This person will be responsible for creating & curating the sbe VIP Membership Program, overseeing all aspects of the member experiences, including events, content and all member communications. The membership program will be launched in alignment with the major openings that sbe has this year in Los Angeles: MXO, Katsuya & Casa Dani Century City, and ZOUK LA. They will manage their time to handle recruitment, retention, member inquiries and face time with members and their guests. They will be a direct link between our members and the rest of the business.

The VIP Membership Manager will report into the SVP of Brand & Marketing and SVP of Operations, ensuring membership targets are achieved and that the overall member experience is consistently high quality and memorable. They will work cohesively with their peers in marketing, operations and events to deliver the best possible experience for all members.

Essential Position Functions:

Recruitment & retention: drive membership recruitment and engagement through an extensive breadth of personal contacts with high-net-worth leaders of industry
Events: Foster the creation, implementation and hosting of regular events and experiences for members, ensuring each event delivers the sbe magic and promotes member engagement.
Communication: execute a communications plan for your region, ensuring your members receive relevant and regular content and communication
Local outreach: Engage in considerable networking and outreach activity to establish key local individuals, connectors, opinion leaders and inspirational creatives to build brand awareness, spread goodwill and attract new members
On the Pulse: gather intel on the make-up of the members, the population, which areas are the cool areas to be in, where people hang out, what trends and challenges are present in the cities we operate in
Brand Ambassador: be a sbe brand ambassador wherever in the world you go, always embodying our core values and elevating the extraordinary
New Openings: build robust engagement plans and strategies around all key openings, driving member engagement and cultivating interest beyond just the grand opening phase

What We’re Looking For:

The ideal candidate would have a strong network of personal contacts of high-net-worth leaders of industry in Los Angeles and beyond
Bachelor’s degree in marketing, Communications, or related field.
Strong written and verbal communication skills.
Highly organized with excellent attention to detail.
Ability to manage multiple projects simultaneously and meet deadlines.
Creative thinker with a passion for marketing and brand storytelling
Has experience curating lifestyle culture and community. 
Keen eye for aesthetics and strong understanding of lifestyle trends
Passionate about art, design, fashion, music, and entertainment - strong understanding of what’s ‘new and next.’
Must have knowledge of computers and document management software, including Microsoft Office, email marketing platforms and more.
Possess a gracious, friendly, and fun demeanor. 
A polished and composed presenter, someone that would be eager and prepared to present their plans to the team.
Ability to multitask, work in a fast-paced environment and have a high-level attention to detail. 
Exceptional verbal and written communication skills
Maintain positive and productive working relationships with other employees and departments. 
Ability to work independently and to partner with others to promote an environment of teamwork.
Function as an ambassador of the company and always maintain a professional appearance.

What’s In It for You:

Lots of opportunity to progress and grow within the sbe family.
Great healthcare, competitive salary, and some nice extra perks across the sbe family of brands!
Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work.
The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture.