Operations Manager

Description

Who we are
Our Mission is to inspire authentic and meaningful connections.
Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures.

What the role is

The Operation Manager is responsible to check all the operations under their management to offer the best experience and quality for the nomads

What you will be doing:

Housekeeping responsibilities 

• Managing housekeeping team 
• Quality control of housekeeping, in particular to ensure rooms meet standards before check-in 
• Overseeing housekeeping in common areas
• Training and induction of new housekeeping staff
• Ordering housekeeping supplies
• Managing inventory in housekeeping supply rooms
• Budget management for housekeeping

Maintenance and facilities responsibilities

• Managing full time maintenance workers
• Responsible for monitoring ongoing maintenance of rooms and common areas, and ensuring quality of work
• Responsible for receiving reports of maintenance issues from staff, and responsible for prioritizing repairs
• Pre-emptive maintenance around the hostel - spotting issues before they arise and resolving
• Prioritizing day-to-day maintenance alongside large maintenance and improvement projects 
• Overseeing renovations of rooms and common areas
• Research and purchasing of maintenance supplies and equipment
• Budget management for maintenance

Tours & Travel Responsibilities

• Responsible for ensuring all reception staff is trained on all Tours & Travel products 
• Ensure housekeeping is replacing/maintaining all advertisement visible and arranged in all rooms
• Ensure housekeeping maintains all Tours & Travel areas in location (Retail Shop, Wellness Deck, Surf Ranch) are clean and in optimal conditions. 
• Responsible for the effective selling of Tours & Travel products on all reception staff during check-in

Responsible for the property security 

• CCTV are operating and covering the property
• security guards on daily basis
• security for special events 

overseeing the reception and customer service  

Responsible of the communication between all departments in the hostel

• Central point of communication between all operational departments in the hostels
• Sourcing, managing, and obtaining contractors such as elevator maintenance, fire systems, air conditioning, etc.
• As a visible manager around the hotel, dealing with guest inquiries, comments, and complaints.

Responsible of the communication between the commercial area to selina

• Requests from and to the businesses 
• Monitoring their agreement

Stand in of the location manager in case of absent 

• Standing in for General Manager when absent
• Responsible for day-to-day issues in all departments

What you need for the role

• Previous experience with community engagement
• Education lover
• Experience producing or coordinating events
• Excellent communication skills
• Creative
• Cultural sensitivity skills
• English language skills
• Ability to work under pressure