Assistant Banquet Operations Manager

Shangri-La Group - Hong Kong Region

Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including KowloonShangri-La, IslandShangri-La, Kerry Hotel Hong Kong, JENHong Kong by Shangri-La, and The Aberdeen Marina Club, offering guests an array of options across the different brands to suit every guest’s needs.

As an employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development programmes, employee potentials will be identified and nurtured throughout their career with the Group.

We are looking for an Assistant BanquetOperations Managerbased at Kerry Hotel Hong Kong!

Asan Assistant BanquetOperationsManager, we rely on you to:

• Monitor and ensure smooth operations of sections
• Ensure consistency in quality of food / beverage / service / cleanliness of sections
• Constantly obtain customer feedback to ensure satisfaction
• Proper and tactful handling of guest complaints
• Ensure effective communication within sections and other divisions
• Attend F&B divisional and departmental meetings as required
• Ensure that all materials, equipment and machinery are properly used and regularly cleaned
• Supervise banquet operations and assist in departmental training

We are looking for someone who has:

• Minimum of 4 yearswork experience inBanquet Operations at prestigious hotels or organization
• Sound knowledge of food and beverages and strong sense of market trends
• Have Integrity, is trustworthy, dependable, responsible and accountable
• Have a keen eye for detail and seek for improvements
• Excellent command of English, Cantonese and Mandarin