Assistant Front Office Manager

Shangri-La Hongqiao Airport, Shanghai & Traders Hongqiao Airport, Shanghai

Pre-opening project in Shangri-La Hongqiao Airport, Shanghai and Traders Hongqiao Airport, Shanghai.

We are currently looking for an Assistant Front Office Manager to join us.

We are looking for an Assistant Front Office Manager, we rely on you to:

• Ensure smooth operation on a daily basis.
• To Assist Front office Manager to lead the team to maintain a high standard of service.
• Prepare reports including but not limited to room occupancy and revenue data.
• Solicit guest feedback in order to enhance the hotels performance.
• Create an exception experience for all hotel guests.
• Handles guest complaints promptly and efficiently, in the best interest of the Hotel.

We are looking for someone who:

• Takes pride in being a hotelier
• Loves interacting with guests from all backgrounds
• Communicates and writes with fluency in English (and local language) in order to the needs of servicing international and local guests.
• Preferably has relevant experience with an international 5* hotel group
• Enjoys coming up with best fit solutions
• Is a friendly, helpful and trustworthy leader
• Must be detail-focused and guest-oriented
• Has no fear of challenges

If you are the right person, what are you waiting for? Click the apply button now!

By applying to this position, you have read, understood and agreed to our Data Protection Policy. (if the hyperlink does not navigate you to the policy, please copy this URL and view in web browser: https://www.shangri-la.com/group/careers/data-protection)