Assistant Manager, Global Sales Operations

Shangri-La Group

Shangri-La Group is a global leader in luxury hospitality with unique Asian heritage.

Headquartered in Hong Kong, we have over 100 hotels and resorts under four brands nested in key cities and beautiful beachfront locations globally. We are expanding rapidly with a strong development pipeline throughout Asia, the Middle East, Europe and Africa.

Regarded as one of the world’s finest hotel ownership and management companies, Shangri-La is dedicated to delight guests around the world with legendary service, finely tuned from over 45 years of hospitality from the heart. We have an affinity with Asian travelers and we offer them a gateway to the rest of the world, positioning us a leading brand in luxury hospitality.

As an enviable employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues, to best in class leadership development, you can be sure that potential is identified and nurtured throughout your career.

We are currently looking for an Assistant Manager, Global Sales Operations to support the Hotels and Regions on the usage of sales tools, systems, programs, and processes. You will participate in the B2B profile mapping & synchronization exercise as well as supporting the sales systems/tools development, enhancement, UAT, training and rollout.

As Assistant Manager, Global Sales Operations, we rely on you to

• To support Hotels, Regions and GSOs on the usage of sales tools and systems, such as Delphi, Sales Performance Tool and Quotation Tool etc.
• To actively monitor, manage and resolve cases received via Sales Helpdesk in a timely manner.
• To conduct training for Hotels, Regions and GSOs to facilitate proper usage of sales tools and systems.
• On-going user management for Delphi.fdc, Sales Performance Tool, Quotation Tool and any other systems as required.
• To conduct regular audits on sales systems usage, data entry standards and program compliance across sales systems, including but not limited to Delphi, Salesforce and B360.
• To actively participate in the B2B profile mapping and synchronization across Delphi-B360-Salesforce on an on-going basis.
• To provide support on launch of sales initiatives, such as SPT/SIT/QT enhancements, BTP expansion, B2B profile synchronization and Delphi-B360 interface etc.
• Automation of manual approval processes via MS Forms and Power Automate.
• To perform other duties as assigned by the Supervisor.

We Are Looking For Someone Who Has

• Minimum of 3 years of experience in sales department and preferably 3+ years in hospitality industry
  Proficient in Microsoft Office applications, Delphi, and Salesforce
• Fast learner and good communication skills
• Good problem solving, organizational, administrative and interpersonal skills