Director of Wellness

Shangri-La Group - Hong Kong Region

Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including KowloonShangri-La, IslandShangri-La, Kerry Hotel Hong Kong, JENHong Kong by Shangri-La, and The Aberdeen Marina Club, offering guests an array of options across the different brands to suit every guest’s needs.

As an employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development programmes, employee potentials will be identified and nurtured throughout their career with the Group.

We are looking for a Director of Wellness based at Island Shangri-La, Hong Kong!

As a Director of Wellness, we rely on you to:

• To manage and supervise the daily operations of Wellness Centre, with the objective of providing world class service in all areas, maximizing revenue opportunities and achieving financial success as set
• Fully responsible for the development of wellness menu and retreat programs, using the full analysis from the value, profit analysis & competitor study to form the menu structure
• Submit statistic reports with accuracy record, interpret data and contribute insightful informatioin and ideas for efficient marketing planning. Liaising with S&M Team and HQ Wellness when developing annual calendar of events, wellness retreat programs, promotional campaigns and new treatment proposals
• Using the analysis of existing data, market availability and trend forecast to form the budet
• Overview the departmental training schedules, work with the team in conducting the training needs analysis
• Conduct anual management performancfe appraisals and work with HR Department in preparing and executing employee retention strategy
• Provideexcellent customer service and helpmonitor guests; supervise and follow up on guest requests and comments to ensure satisfaction
• Perform any special duties and projects as assigned by seinor management

We are looking for someone who has:

• Degree holder in health education, leisure, recreation, sport, fitness management or related disciplines
• In the management role with5 years working experience at a high scaled wellness centre / resort
• Strong numerical and analytical skills with business acumen
• Strong in leadership skill to drive for continuous improvement in customer service and business performance
• Has a strong sense of urgency about problem-solving skills
• Excellent command of English, Chinese would be a plus, and hands-on experience in MS Office applications