Duty Manager

Shangri-La Rasa Sayang, Penang

Shangri-La Rasa Sayang, Penang is one of the most luxurious resorts in Asia and the world. As a premier deluxe resort with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive holiday gateways.

We are in search of energetic, vibrant and multi skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the resort. It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail, the skills to perform and a passion to delight.

Service Manager – Front Office (Duty Manager)

We are looking for Service Manager – Front Office (Duty Manager)

As a Service Manager – Front Office (Duty Manager), we rely on you to

Ensure smooth operation on a daily basis. Enhance overall guest experience during their stay. Supervise and direct the front desk team. Ensure all colleagues are kept up-to-date with hotel products and services. Monitor all arrivals and departures from a guest experience perspective

We are looking for someone who:

Preferably comes from a hotel management-related education background

Has experience in the same capacity, preferably in a luxury hotel

Communicates and writes with fluency in English (as well as local language)

Has strong interpersonal and communication skills

Fully understands room operations

Is a self-starter, team player andtrustworthy leader

Must be detail-focused and guest-oriented

Enjoys problem solving with a can-do attitude

If you are the right person, what are you waiting for? Click the apply button now!