Floor Supervisor

Shangri-La Group - Hong Kong Region

Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including KowloonShangri-La, IslandShangri-La, Kerry Hotel Hong Kong, JENHong Kong by Shangri-La, and The Aberdeen Marina Club, offering guests an array of options across the different brands to suit every guest’s needs.

As an employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development programmes, employee potentials will be identified and nurtured throughout their career with the Group.

We are looking for a Floor Supervisorbased at Island Shangri-La, Hong Kong!

As a Floor Supervisor, we rely on you to:

• Maintain the standard of cleanliness in the guestroom and surrounding areas in accordance with the policies, standards and guidelines established by the hotel
• Communicate with the Room Butlers for all concerned items as requested by guests
• Provide chemical training for Room Butlers
• Provide for guest supply control

We are looking for someone who has:

• Minimum 3 years experience in Housekeeping Department, preferably in a similar capacity and international hotel experience will be an advantage
• Excellent command of spoken & written English and Cantonese; proficiency in spoken Mandarin is desired
• Strong leadership skills & excellent interpersonal skills
• Quality driven, customer and business results oriented
• Highly motivated and ambitious