Guest Relations Officer

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Guest Service Officerto join our team!

As aGuest Service Officerwe rely on you to:

• Enhance guest relations and loyalty scores
• Provide support to ensure a smooth and efficient Guest Relations Operation
• Handle all guest requests in a timely, professional and efficient manner
• Provide all-rounded guest services such as checking in and out
• Contribute towards a memorable hotel experience for all guests

We Are Looking For Someone Who

• Takes pride in being a hotelier
• Preferably has relevant hospitality experience
• Has strong interpersonal and communication skills
• Enjoys working as part of a team
• Has a can-do attitude
• Is a self-starter
• Enjoys crafting best-fit solutions for guests