Senior Manager, Global Sales Distribution

Shangri-La Group

Shangri-La Group is a global leader in luxury hospitality with unique Asian heritage.

Headquartered in Hong Kong, we have over 100 hotels and resorts under four brands nested in key cities and beautiful beachfront locations globally. We are expanding rapidly with a strong development pipeline throughout Asia, the Middle East, Europe and Africa.

Regarded as one of the world’s finest hotel ownership and management companies, Shangri-La is dedicated to delight guests around the world with legendary service, finely tuned from over 45 years of hospitality from the heart. We have an affinity with Asian travelers and we offer them a gateway to the rest of the world, positioning us a leading brand in luxury hospitality.

As an enviable employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues, to best in class leadership development, you can be sure that potential is identified and nurtured throughout your career.

We are currently looking for a Senior Manager, Global Sales Distribution to develop and execute a global strategic plan for 3rd party distribution to decrease cost of sale and support book direct strategies.

As a Senior Manager, Global Sales Distribution, we rely on you to

• Develop and implement Global Distribution Strategy in collaboration with Sales, Digital Marketing and Revenue Management.
• Support AVP Global Distribution in devising and rolling out channel shift strategy from 3rd party distributors to internal channels or lower cost channels in key compression markets.
• Manage Hybrid strategy with Regional Sales Leaders and Revenue Optimization in MEIA.
• Perform research, analyze reporting, and provide consultation on new intermediary business models.
• Use reporting tools to target hotels requiring additional support and work closely to educate and support specific hotels to achieve higher channel profitability.
• Actively support AVP Global Distribution in the negotiation of intermediary Agreements.
• Drive revenue from all 3rd party online channels with AVP Global Distribution to meet established targets.
• Lead contract negotiations with MEIA Online Travel Platforms, OTAs and Wholesale accounts with Dynamic/Wholesale contracting.
• Actively manage MEIA OTA and Wholesale Online accounts personally.
• Reinforce rate parity compliance and monitor OTA/Wholesale contract compliance with particular emphasis on search landscape.
• Work toward moving traditional wholesale partners to seamless product delivery, with dynamic connectivity.
• Gain internal support for marketing and promotional opportunities from Brand Marketing, Regional Marketing, Regional Revenue Management teams and Hotels for 3rd party campaigns.
• Provide leadership, support, education and guidance to hotels and regional teams in MEIA to strategically grow and manage their 3rd party online channels (OTA) business.
• Devise process maps for online divisional campaigns and drive implementation, participation and compliance.
• Develop and implement all relevant training material as required.
• Report activities, achieved targets, contracted revenue and new player information for MEIA to HQ Sales & Distribution periodically.

We Are Looking For Someone Who Has

• In-depth experience in distribution account management, project management, analytics, and revenue management, and deliver on execution, innovation and optimization.
• Able to translate business needs into what needs to get done; ensures that all work is completed effectively; monitors the progress of work against schedules; maintains high performance standard; work effectively by using a highly collaborative style; able to work unsupervised.
• Proven experience in strategy activation and project management.
• At least 3 years’ experience in a similar role with a 3rd party distribution company or supplier.
• Key contacts/relationships in place.
• Strong negotiation and sales skills.
• Sound understanding of revenue management in a changing environment.
• Makes customer-focused decisions based on analysis of appropriate data considering both short and long-term impact on company/brand goals.
• Passionately driven towards achieving/exceeding goals.
• Excellent standards of personal presentation. Networker, relationship builder.
• Demonstrates enthusiasm, creativity, understanding & manages relationships with all stakeholders.
• Understands, communicates and supports corporate policies and guidelines.