Front Office Agent Categoria Protetta (L- 68/99) - Sheraton Milan Malpensa
Sobre el trabajo
Job Category Rooms & Guest Services Operations
Location Sheraton Milan Malpensa Airport Hotel & Conference Centre, Malpensa Terminal 1 S.S. 336, Ferno, Italy, Italy
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
- Departamento: Recepción
Sobre ti
- Idioma requerido: Italiano.
La empresa
Sheraton Milan Malpensa Airport Hotel & Conference Centre è l'unico hotel con accesso diretto al Terminal 1 dell'aeroporto di Malpensa e a soli 30 minuti dal centro di Milano. Nel nostro Hotel abbiamo implementato Sanixair: un sistema di sanificazione, attivo 24 ore al giorno, che utilizza il principio fotochimico della P.C.O. (Ossidazione Fotocatalitica). Questa tecnologia è implementata dalla NASA per la sanificazione degli ambienti per le missioni aerospaziali. In 24 ore di utilizzo dei sistemi Sanixair, si ottiene la disinfezione degli ambienti da elementi nocivi e inquinanti e la distruzione del carico microbico.Un edificio dal design unico che ospita 437 camere insonorizzate ed elegantemente arredate, 1000 mq di spa con piscina coperta, una Crew Lounge di 400 mq e uno Sheraton Fitness esteso su 150 mq fanno sentire gli ospiti come a casa. La scelta ideale sia per chi viaggia per lavoro o per piacere, sia per chi aspetta tra una coincidenza e l'altra. Per i vostri eventi importanti o le vostre riunioni di lavoro vi offre una vasta gamma di strutture per conferenze e servizi. Con oltre 2000 mq di spazio per eventi, comodi posti a sedere, tecnologia all'avanguardia per far in modo che tutto si svolga alla perfezione. Un totale di 30 sale meeting capaci di trasformare il vostro lavoro in un momento di puro piacere.
Front Office Agent Categoria Protetta (L- 68/99) - Sheraton Milan Malpensa
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