Front Office Agents NIGHTS

Position: Front Office Night Team Member  

Department: Front Office

Reports to: Night Manager and Front Office Manager  

About the Role

As  Front Office Night Team Member , you will play a key role in overseeing hotel operations during the night, ensuring guest safety, service excellence, and smooth communication between shifts. You will be part of a high-energy, fun team that consistently delivers outstanding customer service, while supporting team development and maintaining company standards.

Key Responsibilities

·      Provide guidance and support to the night team, managing hotel operations during overnight hours.

·      Be a reassuring, polished presence in all areas, anticipating guest needs and elevating guest experience at every touchpoint.

·      Celebrates each guest’s individuality and personally makes connections.

·      Walk the property with pride and purpose, ensuring every space reflects excellence, safety, and opportunity to create unforgettable experiences.

·      Upholds brand standards with integrity, helping create an environment where consistency and care set the tone.

·      Listen to guest feedback with curiosity and gratitude, using insights to continuously refine and enhance the guest journey.

·      Encourage and empower team members to deliver heartfelt, intuitive service that exceeds expectations.

·      Resolve guest concerns with calm assurance, transforming challenges into opportunities for trust and connection.

·      Work closely with all departments to support a harmonious operation that places the guest at the centre of everything.

·      On standby during peak moments to ensure guest experience remains smooth, warm, and inspiring.

·      Approach service challenges as opportunities to exceed guest expectations, ensuring every follow-up feels thoughtful and meaningful.

·      Conduct night audits and corridor checks to ensure guest safety and security.

·      Maintain strong working relationships and clear communication with all departments, ensuring a seamless transition between night and day teams.

·      Assist with front desk duties, including guest check-ins and check-outs.

·      Carry out any additional duties assigned by the Front Office Manager. Monitor arrivals, departures, room allocations, and billing accuracy

·      Oversee all hotel operations during the night shift.

·      Execute and oversee the Night Audit process in line with hotel standards

·      Ensure all daily transactions are accurately posted and balanced

·      Reconcile room revenue, F&B outlets, and other hotel income streams

·      Verify rate accuracy, packages, and allowances

·      Close and roll the business date within the Property Management System

·      Generate and distribute daily financial and operational reports to management

·      Ensure all audit documentation is completed and filed correctly

·      Supervise overnight team, ensuring daily tasks are executed with a high level of professionalism and attention to detail

·      Ensure the team consistently delivers professional, courteous, and personalized service, maintaining LQA standards

·      Manage guest inquiries, concerns, and complaints with discretion and efficiency, ensuring timely follow-through and resolution that exceeds expectations

This Job Description will be review and updated on an annual basis with Front Office Manager / Director Of Rooms

Compensation & Benefits

A competitive package is offered, reflective of the responsibility of the role and the opportunity to help shape Ireland’s most anticipated new luxury hotel.

Ideal Profile

·      Experience within hotel operations in a leadership role.

·      Strong interpersonal skills with a warm, composed, and guest-centric approach.

·      Excellent communication, organisational skills, and attention to detail.

·      A passionate leader with the ability to inspire, guide, and support team members.

·      Knowledge of hotel operations, safety protocols and service recovery.

·      Eligible to work in Ireland.

This Job Description will be review and updated on an annual basis with Front Office Manager / Director Of Rooms

Compensation & Benefits

A competitive package is offered, reflective of the responsibility of the role and the opportunity to help shape Ireland’s most anticipated new luxury hotel.