Spa Receptionist

We are not just a collection of hotels, but instead a talented community.  A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day.  An eclectic grouping who really care about each other and our guests, where belonging transcends all else.  We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy.  The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper.  We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.  When submitting your application, please let us know if you require any special accommodations during the interview process. 

We care about your career and are known for having the absolute best people in the industry. When you join us as Spa Receptionist you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

You’ll love what you do and take pride in delighting our guests:

• You will play an integral role in providing a positive and memorable experience for all our spa visitors and hotel guests
• Provide essential administrative support to the Spa and Wellness facility working closely with its department head and spa team (and other departments collaboratively) to ensure a seamlessly smooth running of its operations and beyond
• Serve as the main point of contact in all communication activities, warmly welcoming guests on arrival (discretely and professionally) ensuring they are comfortable and happy, at all times
• You’ll also effectively operate and manage the spa booking system scheduling appointments and experiences while controlling therapist activity, check ins and outs, transactions, stock inventory, reports and guest records, as well as all other expectations relevant to the ultimate guest spa journey
• Organize and maintain a tidy reception, spa lobby area, and all retail points while representing the Company and partner brand to the highest standard in your appearance and attitude
• Participate in achieving individual and departmental targets optimizing revenue in the upselling of spa services and retail products by offering relevant recommendations to our guests, confidently
• Demonstrate an exceptional guest service, promptly addressing and satisfactorily resolving guest concerns or issues ensuring all needs are met and exceeded
• Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day.  As Spa Receptionist at The Lana Dubai, you’ll have the opportunity to bring these to life and continue to create our legacy
• The items shared are the essence of a day in the life of a Spa Receptionist at The Lana Dubai, but we’ll make sure you are provided with specifics on how we care for our hotel.