Membership Operations Intern
Sobre el trabajo
Your Mission, Should You Choose to Accept It
Florence is alive with energy — and it’s the seamless flow of our membership spaces that keeps everything moving. As our Member Operations Intern, you’ll be the quiet engine behind the scenes, making sure everything from coworking desks to member queries gets handled with care and efficiency. Some days you’ll be managing bookings and making sure the space looks and feels exactly right. Other days you’ll be leading tours, troubleshooting on the fly, helping members access what they need or working with the team to tighten up how things run. No two shifts look the same — and that’s exactly the point. If you’re someone who notices the details others miss and loves the satisfaction of a well-run operation, you’ll feel right at home here.
In Case You Don’t Know Who We Are (Ahem)…
Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.
What You’ll Be Doing
• Supporting the smooth day-to-day running of the coworking spaces and rooftop, including managing rooftop operations by assisting guests, providing towels, ensuring the area is clean, tidy, and well-organized, and delivering a warm and professional welcome to all visitors.
• Keeping an eye on the space — flagging maintenance issues, restocking, and making sure everything looks and feels great
• Assisting with member queries related to facilities and access
• Working with the team to improve operational processes as we grow
• Leading tours
What We’re Looking For
• Highly organised with great attention to detail
• A practical problem-solver who takes initiative
• Comfortable with systems and tools (bonus if you’ve used coworking or booking platforms before)
• A team player who’s happy to roll up their sleeves
• Cool under pressure when the space is busy What You’ll Get
• Hands-on operational experience in a growing membership business
• Exposure to how a club balances member experience with behind-the-scenes logistics
• A collaborative team that trusts you to get on with it What You’ll Have
• You are currently enrolled at a university within the EU
• You are studying Hospitality, Business, Marketing, Sales or a related field
• You bring a positive, hands-on attitude and enjoy meeting new people
• You are organized and comfortable juggling different tasks throughout the day
• You enjoy both teamwork and taking initiative when needed
• You are fluent in Italian and English. Extra languages are always a plus
• You are available for a full-time internship of 39 hours per week for 6 months
What We Offer
• The opportunity to work at a dynamic, multi-national company. Not just another hotel — we’re a game changing innovator, challenging every convention and defining the future.
• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organisations like Movement on the Ground and the TSH Talent Foundation to create meaningful change
• The chance to learn and grow in your role with the potential for future growth.
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff.
Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.
- Departamento: Responsable del departamento de habitaciones
La empresa
The Social Hub is a diverse community where people come to learn, stay, work, and play – previously known as The Student Hotel. Designed to create meaningful, fun experiences, The Social Hub is your neighbourhood hub to discover, do better and make an impact; it's your space to call home. Whether you're a local, traveller, student or professional, The Social Hub connects you with passionate people from all walks of life to meet, share ideas and experiences and stay true to your purpose. And it all happens under one hub. You'll find hotel rooms, coworking and event spaces, restaurants and bars, a gym, lounges – everything that brings people together. Founded in 2012, TSH is headquartered in Amsterdam and has 650 employees. With over 11,000 rooms in Europe both open and under development, TSH aims to offer a unique experience to its community of international guests.
As of today, The Social Hub is operating in 16 European locations: two hotels in Amsterdam and one in Barcelona, Toulouse, Madrid, Berlin, The Hague, Delft, Vienna, Groningen, Eindhoven, Maastricht, Rotterdam, Paris, Florence and Bologna. The Social Hub’s total locations amount to 25 hotels, with 18 currently open and seven more opening in Lisbon, Porto, Rome San Lorenzo, Florence Belfiore, Turin, San Sebastian, and Glasgow by 2025.
Redefining hybrid hospitality since 2012, TSH sets standards on a global scale. Offering a community driven, socially inspired hotel concept with student accommodation, as well as long and short hotel-stay options, eat & drink, gym and rooftop bar facilities and coworking for every demographic, the company’s success is unprecedented. With 16 hotels in 6 countries and plans to open at least 3 more locations each year until 2026, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play. Thanks to an exceptional international team of changemakers, our one goal is to make society a better place for everyone.
Where people come together, committed to providing the best space, experience and coworking space for our community and even more so, the people who work for TSH. With everything from mental health support to leadership training and more, we are there to help you grow as much as we do as a company. We promote a workplace where society comes together to do better and we do this no matter the age, gender, sexual orientation, ethnicity, and national origin. Your fascinating characteristics is what make us different, so come as you are.
