Staff Accountant - The Willard InterContinental Washington

Hotel Brand: InterContinental
Location: United States, DC, Washington

Hotel: The Willard Washington D.C. (WASHA), 1401 Pennsylvania Ave Nw, 20004

Job number: 125790



As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Job Summary:

The Staff Accountant will be meticulous and proactive. As an integral part of our finance department, you will collaborate closely with the Accounting Manager to manage group billing and other receivables with precision and efficiency. Your attention to detail and dedication to guest satisfaction will be crucial in achieving our financial goals and upholding our reputation for luxury and excellence.

A little bit about your day:

Reporting to the Director of Finance, every day is different, but you’ll mostly:

• Generate and process invoices accurately and promptly for various hotel services, including room charges, dining, and events.
• Generate and process invoices accurately and promptly for various hotel services, including room charges, dining, and events.
• Conduct a thorough reconciliation of guest accounts, promptly addressing any discrepancies to ensure accuracy.
• Review the guest ledger balances daily and follow up with Front Office to ensure there are no open items after the guest checks out.
• Proactively communicate with guests regarding outstanding balances, billing concerns, facilitating payment arrangements, and providing exceptional customer service.
• Monitor accounts receivable aging reports, implementing strategies to minimize overdue balances and optimize financial performance.
• Review and respond to all chargebacks issued in a timely manner.
• Ensure secure handling of sensitive financial information and compliance with all relevant regulations and standards.
• Maintain comprehensive financial reports related to accounts receivable, including aging reports and revenue forecasts.
• Collaborate effectively with internal and external auditors, providing accurate financial records and documentation as needed.
• Ensure compliance with all relevant accounting standards, hotel policies, and legal regulations related to accounts receivable and billing procedures.
• Other duties as assigned.

  Requirements:

• Minimum 1 year of experience in Accounts Receivable or a similar role.
• 1-3 years of customer service experience within the hospitality or accounting industry.
• High School Diploma or equivalent qualification.
• Proficiency in MS Word, Excel, PowerPoint, Outlook, and SharePoint.
• Experience with Opera, Micros, and/or InfoGenesis is preferred.
• Exceptional attention to detail and accuracy in financial reporting.
• Excellent written and verbal communication skills.
• Ability to thrive in a fast-paced environment, managing multiple priorities effectively.
• Strong interpersonal skills and the ability to collaborate across teams.
• Commitment to maintaining confidentiality and upholding the highest standards of professionalism.

What you can expect from us: 

Join us and you’ll become part of the global IHG family – and like all families, all our individual colleagues share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.

In return, we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.