Housekeeping Supervisor

Cultivate your career with Viceroy Hotel Group and be a part of an incredible hotel in Washington, DC!

Hotel Zena is a bold new cultural hub celebrating female empowerment through provocative art, design, and exciting and relevant programming. Centrally located to the downtown business district, Dupont and Thomas circles, and the Convention Center - Hotel Zena welcomes those who have passion for being part of a bold new story.  

If you are inspired by challenges in a fast-paced environment, are thoughtful and entrepreneurial in your approach to opportunity, and if you possess a true passion for hospitality and genuine service, we are interested in speaking with you about our groundbreaking opportunity for Housekeeping Supervisor.

The Housekeeping Supervisor will report to the Housekeeping Manager and is responsible for inspecting the rooms and public areas, ensuring cleanliness and proper maintenance. 

General Responsibilities Include:

• Train new colleagues on daily tasks, policies, and procedures
• Inspect rooms and ensuring the meet the highest standards of cleanliness
• Help with daily operations and coordination of the department
• Perform supply inventory
• Open and close Room Attendant assignments
• Conduct line-up meetings
• Perform general cleaning tasks and Room Attendant  and/or House Attendant duties as needed using standard hotel cleaning products to adhere to health standards
• Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests
• Verify rooms are vacant and initiate maintenance requests
• Welcome, Greet, and escort guests as needed
• Display a friendly, courteous and professional demeanor in all interactions with guests, patrons and other employees
• Maintain a flexible schedule to meet the needs of the hotel
• Assist with oversight of the responsibilities of the Housekeeping Department including Room Cleaning, Public Area Cleaning, Laundry & Guest laundry services

  Skills/Knowledge Required:

• Possess a positive attitude
• Must be service oriented
• Must be a team player and able to work with minimal supervision
• Ability to provide clear direction, instruction and guidance to subordinates
• Must be familiar with using computers and sending emails
• Must be proficient in MS Word, MS Excel, and Outlook
• The ability to exercise the personal discipline and extra diligence to assure that projects are completed on timely basis.
• Flexible schedule - Willing and able to work shift duties that may include evenings, nights, weekends and holidays

Physical Requirements:

• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks
• Must be able to lift, push, and pull up to 25lbs. on a regular and continuing basis
• Must be able walk, stand and exert well placed mobility for up to eight (8) hours
• Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity

Qualification Standards:

Education:  High school or equivalent education preferred

Experience:  1 to 2 years’ previous experience in a similar position in a luxury hotel

Grooming:  All colleagues must maintain a neat, and well groomed appearance (specific standards will be provided)

Viceroy Hotel Group is a leading hotel company that combines desirable location, unique design, destination dining and personalized service that touches the heart and soul of our guests. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success. If you are interested in working for a company with endless opportunities for advancement and growth, please apply online: www.viceroyhotelsandresorts.com/careers

Viceroy Hotel Group participates in the Department of Homeland Security's E-Verify Program to verify the employment eligibility of all newly hired employees. EOE.