Pool Attendant/ Server Assistant - Seasonal (Full-Time)

Cultivate your career with Viceroy Hotel Group and be a part of an incredible hotel in Washington DC.

Hotel Zena is a bold new cultural hub celebrating female empowerment through provocative art, design, and exciting and relevant programming. Centrally located to the downtown business district, Dupont and Thomas circles, and the Convention Center - Hotel Zena welcomes those who have passion for being part of a bold new story.

If you are inspired by challenges in a fast-paced environment, are thoughtful and entrepreneurial in your approach to opportunity, and if you possess a true passion for hospitality and genuine service, we are interested in speaking with you about our groundbreaking opportunity for a Seasonal Pool Attendant.

Job Description:

The Pool Attendant/ Server Assistant is responsible for: maintaining cleanliness in the pool area: replenishing towels; keeping chairs and tables lined; greeting all guests and providing food, beverage, and towel service throughout the day in a orderly fashion; and assisting guests with any special needs they may have. 

General Responsibilities Include:

• Consistently offer professional, friendly and engaging services
•  Welcome guests to the pool facility and ensure they have a safe and enjoyable experience
• Oversee the cleanliness and the daily upkeep of the pool, pool area, locker and change rooms
• Ensure guests are aware of all services and activities available at the pool
•  Ensure that proper pool testing has taken place prior to guests using the facility
• Ensure all guests have registered into the facility
• Follow departmental policies and procedures
•  Follow all safety and sanitation policies
• Keep towel rack fully stocked of fresh pool towels
• Remove all used towels from unoccupied chaise lounges & replenishes with new towels
• Remove trash & debris from pool
• Sweeping pool deck and dining area of pool
• Wipe down tables and chairs as needed
• Wipe down glass doors leading to pool area
• Maintaining cleanliness of the pool and surrounding areas including all trash/empties and towel pickup. 
• Complete all opening duties assigned including setting up tables, beverage service station, and server stations. Must greet all guests and provide food, beverage, and towel service throughout the day
• Attend to all guests needs, ensure orders are properly charged to the correct room, and any issues are resolved quickly. 
• Must have knowledge of the menu and beverages offered, coffee shop/ restaurant & in room dining orders.
• Maintain cleanliness of the table/sections/stations throughout service and ensure all proper utensils are presented to guests.
• Ability to utilize a POS system and properly input orders. 
• Placing, expediting, and delivering food orders.
• Follow all safety and sanitation policies when handling F&B.
• Assisting with all closing duties and tasks assigned to prepare the restaurant for the next service.
• Must have knowledge of the Resort to assist guests with creating reservations or providing information.
• Delivering In Room Dining Orders and Amenities
• Daily Organization of chairs, tables, towels, and umbrellas.
• Handle guest concerns and react quickly and professionally.
• Responsible to help other team members with orders, or other tasks they may need assistance with.
• Open Scheduling Availability.  Weekend Availability a must!
• Other duties as assigned.

Skills/Knowledge Required:

-Must possess a positive attitude
-Must be energetic and outgoing
-Must be service oriented
-Must be a team player
-Must be able to multi-task

Physical Requirements:

-Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks

-Must be able to lift, push, and pull up to 25lbs. on a regular and continuing basis

-Must be able to stand and exert well-paced mobility for up to 4 hours in length

Qualification Standards:

Education: High school or equivalent education preferred.

Experience:  1 to 2 years previous experience in a similar position in a luxury hotel preferred

Grooming: All colleagues must maintain a neat, and well groomed appearance (specific standards will be provided)

Viceroy Hotel Group is a leading hotel company that combines desirable location, unique design, destination dining and personalized service that touches the heart and soul of our guests. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success. EOE

Viceroy Washington DC participates in the Department of Homeland Security's E-Verify Program to verify the employment eligibility of all newly hired employees.