Villa Park
Publicada
F&B Trainer
Sobre el trabajo
Company Description
Located in South Ari Atoll, less than 20 minutes from Velana International Airport by domestic flight. With spectacular azure lagoons and dense jungle at its core, Villa Park is a magical isle open for exploring. Each day invites a sense of escape with exceptional diving, playtime pursuits and secret dining experiences.
Job Description
General Responsibilities
- Consistently offers professional, engaging and friendly service
- Together with Food and Beverage ‘Divisional Operations Team’ create, organize and facilitate F&B specific Leaders Training for all existing and arriving Leaders within the F&B Division.
- Conduct and track regular internal audits in order to evaluate the effectiveness of training initiatives in meeting our Colleague Engagement and business objectives in addition to providing recommendations for improvements
- Identify training needs or gaps and implement solutions to maximize results to positively impact the Food & Beverage division’s productivity and performance
- Manage annual F&B training budget and submit accurate records of monthly, quarterly and annual training activities and charges
- Facilitate and/or support corporate learning programs and strictly focus on achieving brand VPVs
- Assist Department Managers in the development and implementation of on-going training in addition to monthly training calendars to meet specific departmental and division wide needs
- Follow up with Leaders to ensure departmental orientation/training materials are current and Job Task Checklists are utilized for all new colleagues
- Prepare learning materials
- Working with all F&B leaders to develop and execute a uniform on-boarding process for all new colleagues to the division
- Provide Leadership support for the successful completion of performance reviews. Run reports on all outstanding performance reviews
- Support Leaders and Colleagues in the creation and follow up of Individual Development Plans
- Work closely with the Hotel Training Manager to identify and partner with external organizations that can support the Hotel’s Learning strategy
- Update all training records
- Participate and assist with daily line up training.
- Conduct various F&B specific training courses for restaurants (i.e.Suggestive Selling, Product Training, Service Polish, Service Standards, Point of Sale/Cash Handling training to ensure financial accuracy within food and beverage outlets).
- Ensure compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the hotel health and safety program
- Ensure adherence of all environmental policies and programs as required
- Provide assistance to F&B colleagues according to business level
- Assist with recruitment initiatives within the division as well as other miscellaneous duties as assigned
Executing Quality Training Programs
- Develops specific training to improve service performance.
- Drives brand VPVs and philosophy in all training and development activities
- Partners with L&D team to ensure transfer of learning in the Resort /classroom takes place.
- Identifies performance gaps and works with outlet managers to develop and implement appropriate training to improve performance
- Recognize associates for involvement in the quality process .
Managing Quality Tools
- Assures that management practices at all levels are aligned with quality tools
- Assures the tools for continuous improvements are in place and being utilized.
- Uses data collection methods to identify, compile, display, track, and analyze defect trends
Managing the Guest Experience
- Reviews guest feedback with F&B leadership team and ensures appropriate corrective action is taken
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Responds to and handles guest feedback, problems and complaints e.g. Revinate sentimental Analyses (social media, TripAdvisor, Ota’s etc.)
Administering Employee Training Programs
- Promotes and informs employees about all training programs.
- Helps employees identify specific behaviours that will contribute to service excellence.
- Ensures employees receive on-going training to understand guest expectations.
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
Evaluating Training Programs Effectiveness
- Monitors enrolment and attendance at training classes.
- Meets regularly with participants to assess progress and address concerns.
- Partners with all outlet managers to assess if employees demonstrate effective technical and leadership skills.
- Reviews Revinate sentiments, guest satisfaction results and other data to identify areas of improvement.
- Measures transfer of learning from training courses to the operation.
- Ensures adult learning principles are incorporated into training programs.
Developing Training Program Plans and Budgets
- Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.
- Identifies performance gaps and works with all outlet managers to develop and implement appropriate training to improve performance.
- Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
- Aligns current training and development programs to effectively impact key business indicators.
- Establishes guidelines so employees understand expectations and parameters.
- Develops specific training to improve service performance.
- Drives brand values and philosophy in all training and development activities.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
- Observes service behaviours of employees and provides feedback to individuals and/or outlet managers.
Qualifications
Learning and Applying Professional Expertise
- Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
- Business Acumen - Understands and utilizes business information to manage everyday operations.
- Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct.
- Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
- Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
- Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
- Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
- Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
- Writing - Communicates effectively in writing as appropriate for the needs of the audience.
Additional Information
- Departamento: Alimentos & Bebidas cocina Alimentos & Bebidas servicio
Sobre ti
See Description
- Idioma requerido: Inglés.
La empresa
Escape to an exotic world of breathtaking possibility, where adventure and relaxation are equally within reach. At Villa hotels and resorts – a flowering jewel among Maldives family hotels – every moment is free to shape into your personal version of paradise. Cruise along our stunning sapphire lagoons by jet-ski, canoe, windsurf or catamaran. Explore the spectacular local scenery and unique Maldivian culture with excursions to neighbouring islands. Or, simply let the ocean breeze caress you to sleep as you sway gently in your hammock. From invigorating activities to precious tranquillity, our Maldives fun island resort will captivate the heart with extraordinary experiences and unforgettable memories.
