Hospitality Frontline Internship
Sobre el trabajo
Program Objective:
To provide interns with practical experience in the hospitality industry, focusing on front desk operations, and guest relations. Interns will develop skills in communication, customer service, problem-solving, and multitasking, preparing them for future roles in hospitality.
Key Responsibilities:
Guest Relation:
Welcoming and checking in/out guestsAnswering queries about facilities, local attractions, and transportation
Managing guest feedback and resolving complaints
Offering personalized recommendations for local experiences
Front Desk Operations:
Using booking systems (online and in-house software)
Learn how to make cash and card payments
Answering phone calls and responding to emails
Coordinating room assignments and managing reservations
Engage with travelers, receive orders, and deliver beverages and refreshments following WOT protocols
Housekeeping:
To assist in keeping the hotel clean together with WOT cleaning ninjas staff
F&B:
Setting up and organizing the buffet breakfast before guests arrive
Supporting the bar.
Maintenance of Common Areas:
Ensuring common areas are tidy and well-maintained
Stocking supplies (brochures, maps, snacks) at the front desk
Supporting housekeeping when needed
Teamwork and Communication:
Coordinating with management and other departments
Attending team meetings and contributing ideas for improving the guest experience
- Posiciones disponibles: 4
- No Allowance
- Free Accommodation (shared)
- Free breakfast; Discounts with partner companies; 3 free nights in our units (after the conclusion of the internship); Flexible dress code; 20% discount on drinks at our bars; Opportunity to enjoy, for free, one-time, activities such as tours, surf lessons, yoga, or any of our paid activities, subject to availability; Discounts on some of the merchandising products we sell
- Departamento: Limpieza Responsable Relación Clientes Bar Recepción
Sobre ti
- Currently enrolled in an education program
- Able to provide an internship agreement
- EU Citizen
- Ready to Learn and have fun
- Idioma requerido: Inglés.
La empresa
𝗝𝗼𝗶𝗻 𝗪𝗢𝗧𝗘𝗟𝗦 — 𝗪𝗵𝗲𝗿𝗲 𝗪𝗼𝗿𝗸𝗶𝗻𝗴 𝗠𝗲𝗮𝗻𝘀 𝗟𝗶𝘃𝗶𝗻𝗴 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲𝘀!
At WOTELS, we believe that working in hospitality is much more than checking in guests or preparing rooms — it’s about creating genuine memories, welcoming with heart, and providing authentic experiences. We are a 100% Portuguese group, with a relaxed, innovative, and people-focused approach.
WOTELS is a hybrid hospitality group, owner of the 𝗪𝗢𝗧 – 𝗪𝗼𝗿𝗹𝗱 𝗼𝗳 𝗧𝗿𝗮𝘃𝗲𝗹𝗹𝗲𝗿𝘀 brand, which encompasses different accommodation concepts designed for all types of travelers. The WOTELS Group includes the 𝗪𝗢𝗧 𝗦𝗼𝗰𝗶𝗮𝗹, 𝗪𝗢𝗧 𝗦𝗼𝘂𝗹, and 𝗪𝗢𝗧 𝗦𝗶𝗴𝗻𝗮𝘁𝘂𝗿𝗲 segments, reflecting the 𝗱𝗶𝘃𝗲𝗿𝘀𝗶𝘁𝘆 𝗼𝗳 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲𝘀 𝘄𝗲 𝗼𝗳𝗳𝗲𝗿.
𝗪𝗢𝗧 𝗦𝗼𝗰𝗶𝗮𝗹 is for those who value sharing and the vibrant energy of group travel.
𝗪𝗢𝗧 𝗦𝗼𝘂𝗹 is for those seeking authenticity, charm, and a deeper connection to the destination.
𝗪𝗢𝗧 𝗦𝗶𝗴𝗻𝗮𝘁𝘂𝗿𝗲 is for those who prefer exclusive, charming experiences with comfort and local identity, represented by 𝗔𝗹𝗱𝗲𝗶𝗮 𝗱𝗮 𝗣𝗲𝗱𝗿𝗮𝗹𝘃𝗮 and 𝗛𝗼𝘁𝗲𝗹 𝗛𝗼𝗿𝘁𝗮 𝗱𝗮 𝗠𝗼𝘂𝗿𝗮.
The group also includes 𝗚𝗮𝗿𝗮𝗴𝗲𝗺 𝗱𝗮 𝗩𝗶𝘇𝗶𝗻𝗵𝗮, an urban and lively space for dining and events, designed for both locals and travelers from around the world.
We are present from north to south of Portugal: Porto, Peniche, Pateira (Águeda/Aveiro), Ericeira, Sintra, Lisbon, Costa da Caparica, Lagos, Almancil, Vila do Bispo, and Monsaraz.
More than just an accommodation group, we are a team that values positive energy, collaboration, creativity, and the drive to improve every day. We look for people with a positive attitude, initiative, and, above all, a passion for people.
If you are seeking a new professional challenge, in a group with real growth opportunities and where every day is a new story — then welcome to 𝗪𝗢𝗧𝗘𝗟𝗦.
