Executive Housekeeper

Ramada Encore Muscat is now seeking a Executive Housekeeper to join our team

 

Job Summary

This position is responsible for providing leadership and direction for all housekeeping and laundry activities of the hotel; ensuring the highest level of cleanliness for both the guest rooms and public areas; and maintaining guest satisfaction.

Education & Experience

MINIMUM EDUCATION:

• High School Diploma or GED required

 

MINIMUM EXPERIENCE:

• Prefer at least one (1) year of related housekeeping experience and previous supervisory/management experience

Physical Requirements

• Must be physically and visually able to utilize the computer and other necessary office equipment
• Capable of working in a faced paced environment and in stressful situations
• Must be able to walk and stand for long periods of time
• Must be able to periodically kneel, reach, crawl, and twist torso as needed to accomplish required tasks
• Must be able to respond to multiple task interruptions in order to provide service to internal and external customers
• Must adhere to the company dress code

General Requirements

• Must be able to comprehend and speak the English language
• Must have good organizational and time management skills
• Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
• Must have sound judgment and discretional skills and work with little or no supervision
• Must be able to consistently work under pressure and simultaneously prioritize multiple projects
• Must possess and acute attention to detail
• Must have the ability to train others

Fundamental Requirements

• Supervise the operations of housekeeping and laundry areas to ensure the achievement of productivity and quality service standards
• Inspect guest rooms, public areas, & heart of the house for cleanliness to La Quinta standards
• Train, motivate, coach, counsel, & discipline according to La Quinta standards
• Maintain a regularly scheduled cleaning program as detailed in the Housekeeping Calendar
• Prepare weekly schedule for the housekeeping department based on the business forecast.
• Follow La Quinta labor guidelines and maintain MPR within standard
• Maintain supply and linen inventories
• Balance and clear room status nightly; compare the P.M. housekeeping report with the hotel PMS and resolve any discrepancies
• Report room repairs or unsafe conditions to Manager and Maintenance
• Ensure housekeeping requests from guests or management are responded to in a timely, efficient, & friendly manner
• Report and track lost and found articles
• Actively participate in hotel’s Manager On Duty program
• Follow company policies and procedures (i.e., OSHA, BBP regulations and other state and local regulations)
• Apply all safety and security policies consistently
• Participate in the hiring and evaluation process
• Be able to work a flexible schedule
• Perform other duties as assigned by supervisor or management
• Obtain any locally required certifications

What we expect from you

You will play an important part in our mission to make travel possible for all by:

∙ Being responsive, respectful and delivering great experiences to our guests, partners and communities.

∙ Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.

∙ Bring your best every day and strive to exceed expectations in all you do.

What you can expect from us

With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:

∙ Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.

∙ Competitive salary and benefits.

∙ Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.

∙ A Culture of Diversity & Inclusion - Our inclusive culture infuses different perspectives that reflect our diverse customers and communities around the world.

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler.  Every day, we work to make hotel travel possible for all. With more hotels than anyone else, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.