Duty Manager / Operations Manager | Zoku Vienna

Hospitality management job in Vienna. Lead the team, run the operation, and make sure our guests get the ultimate Zoku experience. The floor is yours! 

Are you someone who loves to connect with people and gets a kick out of solving tricky operational puzzles? Then keep reading!  

At Zoku, we’re not your typical hotel. We’re a community-driven space where people can live, work, socialize, and connect with the city around them. We believe hospitality should feel personal, human, and effortless and that starts with the people running the floor. That’s where you come in. 

WHAT IS AN DUTY MANAGER AT ZOKU? 

 
As a Duty Manager, you’ll help set the tone for everything that happens on our rooftop. You’ll coach, train and set our team of “Sidekicks” (the operational team) up for success, making sure guests feel welcome, service standards are kept high, and the team has everything they need to succeed. 
 
You report to the Lead Duty Manager and work alongside a team of equally driven Duty Managers and Department Leads. You’ll be at the centre of the operation, connecting people, solving challenges, and keeping things moving. 

This isn’t your typical hotel F&B/Reception role. Think less traditional restaurant and more Living Kitchen, Kindred Spirits Bar, corporate or creative events, co-working lunches, all inside a unique hybrid hotel experience. That’s the beauty of Zoku: variety comes with the territory. 

We’re looking for someone who loves hospitality as much as they love people. A hands-on leader who thrives on the floor, brings positive energy to the team, and knows how to turn great service into great results. 

WHAT YOU’LL ACTUALLY DO 
 
No day looks the same as a Duty Manager… but here’s a glimpse of what you can expect: 

Lead and Coach the Sidekicks. You’ll guide, train, and support the operational team, keeping everyone engaged and aligned with our goals, KPIs and ongoing projects, while making sure Zoku’s values are constantly lived on the floor. You’ll also manage team schedules and projects with your fellow Duties.   

Run the floor, end to end. Oversee daily operations across Bar, F&B service, Rooms, M&E events and special projects. Handle reservations, place orders, check payments, and jump in wherever the team needs an extra pair of hands. 

Solve the problems no one else can. Be the go-to troubleshooter and mediator when things get tricky. Own safety and security procedures so the team can focus on the guests.  

You’ll stay close to the guest experience. You’re not managing from the back office. You’ll spend your time where guests and team members need you most. 

Keep the commercial lens on. Monitor service quality, labor efficiency, upselling opportunities, and operational performance while helping the business achieve its goals. 

Operational Allrounder.  As a Duty Manager, you oversee the entire daily operation of the hotel across the departments - Bar, F&B service, Rooms - handle reservations, place orders, and check payments. Additionally, you also oversee the M&E operations and special events without losing the focus on any operational needs that will come up.   

WHEN YOU'LL BE ON 

You’ll work independently across different departments, with both morning and afternoon / evening shifts. Your responsibilities and hours may vary. Hospitality never stands still, so flexibility is part of the role. 

WHY THIS ROLE ISN’T LIKE OTHER DUTY MANAGER ROLES 

You’ll lead a unique hospitality concept. As an award-winning hotel concept, Zoku is hybrid by nature, serving not only guests, but local coworking members, F&B guests, M&E guests and locals joining regular community events. Feel free to stop by and experience it for yourself!

Ideas are heard, and acted upon. At Zoku, we have a flat hierarchy structure. As an important part of our team, you'll get plenty of responsibility and your ideas will be valued.

You’ll develop future hospitality leaders. Our Sidekicks are hospitality all-rounders, and you’ll play a key role in helping them grow personally and professionally.

A group behind you. Four locations across Europe (Amsterdam, Copenhagen, Vienna, Paris), with a Leadership Program that takes you between them. 

YOU’LL FIT RIGHT IN IF YOU

• Are a social butterfly who loves to connect with others.   

• Bring good vibes to the work floor and are genuinely friendly, approachable, and empathetic.   

• Have an entrepreneurial spirit and like to use your commercial mindset.   

• Stay calm under pressure and solve problems quickly, whilst keeping a cool head and a warm heart.   

• Have worked in an international environment- experience in guest relations is a plus.  

• Are flexible and like working evening shifts. 

A FEW MUST HAVES  

• You have a min. of 2 year experience in a leadership position (Supervisor or Team Lead) and worked with PMS and POS software.  

• You have experience working in an operational hotel or restaurant environment.  

• You have led a team of min. 5 - 8 people.  

• You are fluent in English with an advanced level of German or currently learning; other languages are a plus.  

• You are an EU resident or have a valid working permit for Austria.  

• You are fully flexible, as there won't be fixed working days / hours, and available full-time.  

• Available to start in end of September beginning of October

• A market conform salary package of €2500 gross per month (based on full-time) based on experience and expertise.    

• A 40% discount on food & drinks for you and up to 4 friends.

• Discounted Employee- and Friends & Family rates across all Zoku locations (Amsterdam, Copenhagen, Vienna and Paris).

• Free staff meals straight from our Living Kitchen (yes, the same food our guests eat!) with the best views in town.

• A free night stay for you and a +1 in your first 3 months – plus another free night at any Zoku location for your birthday celebration.

• Access to all community events, team celebrations, and after work drinks.

• A personal budget after your first year: spend it on extra days off, learning, or take it as cash. 

• A fun, young, and international team to grow with. Plus, exciting training and events to celebrate every step of the journey! Like the Leadership program at one of the other Zoku locations (CPH, PAR, AMS, VIE). 

Check out all . 

WHAT WE ARE PROUD OF

Zoku combines the energy of a lifestyle brand with the warmth of a close knit team. We challenge traditional hospitality by creating spaces where people genuinely connect, whether they’re staying for one night or several months.

Next to our award-winning design and our global press fan club, we’re proud to be a certified B Corp across all our locations, meaning we care deeply about people, community, and doing business with a heart (not just as a marketing line).

WHAT THE ZOKU?! 
We’re Zoku. Designed for the new generation of business travelers, we’re so much more than a long stay hotel. We’re a place you can call your second home, even on your first visit. We’ve created a hive of private Lofts and rooftop Social Spaces, so you can stay connected and well rested as you live and work throughout Europe. Throw yourself into your work and play, and effortlessly discover one of our home cities. It will be your home city next. 
 
READY? Hit apply and tell us why this role — and Vienna — has your name on it!