Zoku

Publicada

Reservations & Communication Intern

Sobre el trabajo

Are you a real people person who wants to help inspire traveling professionals to stay at Zoku? Then keep reading!

Zoku provides a home for business travelers who want to live in a city for between a few days and a few months. We’re a new type of business hotel offering a relaxed place to live, co-work and socialize – while wiring residents into the local scene. Join an international team of driven, proactive and fun-loving Zokus who all have one thing in common: a passion for connecting people across the globe.

TELL ME MORE

During your Reservations and Communications Internship (starting in August/ September 2024) you are the first and central point of contact for our guests. You are responsible for coordinating Zoku’s reservations and guest communications throughout all of our properties in Amsterdam, Copenhagen, Vienna, and Paris!

You will learn from a team of Commercial rockstars, while working routinely with our international Meeting & Events Coordinators. You will be reporting to Zoku’s Reservations Manager and work alongside our Marketing and Sales teams.

WHAT WILL YOU DO?
No day looks the same as a Reservations & Communications Intern… but here’s a glimpse of what you can expect:

Hitting the books: You’ll be responsible for processing all incoming requests, while managing all overnight and group enquiries. This includes answering any in-house questions. You will also help to monitor and control our online OTA channels.

You’ve got mail: Strengthen your communication skills by communicating daily with our future guests. You'll be responsible for responding to incoming emails in our inboxes.

Love a good chat: With a love for good conversations, you’ll also be responsible for answering guest questions and following-up with booking requests over the phone.

WHAT’S IN IT FOR YOU?

Internship allowance of €750 per month (based on full-time).
10 holiday days (per 6 months).
Cool benefits like a free after-work drink, various discounts and friends & family rates at all Zoku locations.
A fun, young, multi-national company with colleagues from across the globe to meet, learn and grow with. 
Exciting on-the-job training opportunities and fun events throughout the year to celebrate achievements and milestones.
An internship at one of the 25 coolest hotels in the world, that feels like a second home and is purpose-driven.

Departamento: Alimentos & Bebidas servicio Responsable Relación Clientes Bar Recepción Evento

Sobre ti

WE LOVE PEOPLE WHO

Bring good vibes, are friendly and always approachable - even over the phone.
Can keep a cool head and warm smile even during busy and stressful times.
Have a can do, entrepreneurial spirit that’s all about discovering new ideas and solutions.
Have a very good eye for detail and love to multitask.
Want to be the king or queen of communication, always keeping it professional while maintaining Zoku's tone of voice.
Have prior experience working in hotels or other communication- and reservation- oriented roles, e.g. front office, sales or call center / help desk.
Are interested in exploring and learning more about distribution, reputation, communications or revenue management.

A FEW MUST HAVES

You are studying at either MBO+, HBO/university or master degree level in the fields of Hospitality or Communication and need to do a mandatory operational internship (min. 6 months) as part of your curriculum.
You are fluent in both written and spoken English, other languages are a plus.
You are an EU resident or have a valid working and living permit for The Netherlands.
You are available to start in August/ September 2024 and flexible with working days/hours.

Idioma requerido: Inglés.

La empresa

Zoku has invented a new category within the hotel industry with its home-office hybrid concept and award-winning Zoku Loft. Opened in 2016 by Dutch entrepreneurs Hans Meyer and Marc Jongerius, Zoku is named after the Japanese word for family, tribe or clan. Zoku facilitates international living, working and conscious traveling for the growing population of globetrotting professionals, digital nomads and remote workers. Its multipurpose business facilities make it a hospitality frontrunner in the future of work, providing hybrid work solutions for employees to reconnect while working-from-anywhere. The bold concept, which goes far beyond the standard hotel proposition of “putting heads in bed”, has won numerous awards, received rave reviews from guests and is praised for its vibrant Social Spaces, sustainability initiatives and unique community that facilitates connections between residents and locals. Zoku achieved B Corp certification in 2018, becoming one of the first hotels in the world to receive this recognition, and was voted “one of the 25 coolest hotels in the world” by Forbes. Zoku expanded to include three new locations to its portfolio of European hubs: Copenhagen, Vienna, and Paris.

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