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Parcourez les Cours Hotellerie Restauration

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The Fundamentals of Revenue Management: The Cornerstone of Revenue Strategy
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Offered by ESSEC Business School With a fixed capacity, a highly disposable product and high fixed costs, hotels are a natural candidate for the application of revenue management. Originally developed by the airlines in the 1970s, these analytics-based techniques help predict consumer behavior at the hotel’s market level so that the hotel can sell each room each night at the optimum price.
Durée
9 heures
Format
En ligne

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The fundamentals of hotel distribution
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In today’s hotel sector an increasingly complex network of traditional and web based channels have to be managed to insure hotel success. Key questions include: how should you distribute over the web? What should you include on your brand.com website so people book through it? How can you maximise the potential of online travel agents (OTAs)? With the distribution environment both highly complex and constantly evolving, this course will give you comprehensive foundation of current industry practices to help jump start your career in this fascinating domain.
Durée
16 heures
Format
En ligne

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Tourism and Travel Management
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Leading tourism practitioners and researchers offer insider perspectives on this dynamic and growing industry.
Durée
2 mois
Format
En ligne
eHotelier - eAcademy
COVID-19: Hospitality Operations
eHotelier - eAcademy
Certificate: A certificate is included on successful completion of the course Who should take this course: All line staff, supervisors and managers What you will learn: You will be guided through detailed procedures of hospitality operations in the COVID-19 world including: About coronavirus Personal safety Cleaning protocols Responding to customers What's changing? Benefits: The course will provide you with a detailed understanding of the required procedures and the confidence to work safely for the benefit of your guests
Durée
1 heure
Format
En ligne
English pronunciation in a global world
English pronunciation in a global world
In this course you will improve your English pronunciation skills and learn about speaking English in today's globalised world.
eHotelier - eAcademy
COVID-19 Awareness
eHotelier - eAcademy
COVID-19 Awareness is a short but comprehensive course on how to prevent, control, communicate and manage coronavirus (COVID-19) incidents in hotels. Designed by eHotelier specifically for the hospitality industry, this course is relevant for all hotel and hospitality professionals.
Durée
30 minutes
Format
En ligne
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TripAdvisor Domination For Hotels & Hospitality Management
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Hospitality Management: Improve Your TripAdvisor Ranking And Bring Customers 2019
Durée
Flexible
Format
En ligne
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Hotel Management Fundamentals: Kickstart Your Career Success
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Learn how to be a stand out talent in hospitality, think like a manager, plan your career, set yourself up for success!
Durée
Flexible
Format
En ligne
eHotelier - eAcademy
Participate in Environmentally Sustainable Work Practices
eHotelier - eAcademy
All Tourism and Hospitality workers must be aware of the environmental impacts of their operations. What you will learn: Principles of environmental sustainability Impacts of Tourism and Hospitality on the environment How industry is helping the environment Waste reduction energy saving and water saving practices How to improve your workplace practices The effect on customer satisfaction
Durée
3 heures
Format
En ligne
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Research Methods in Tourism Studies
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Explore the science of research methods in relation to analysing the travel and tourism industries.
Durée
1 mois
Format
En ligne
hotel.school
Strategic Revenue Management
hotel.school
Properly executed Revenue Management fundamentals drive top line sales in hotels. The efforts of a hotel sales team are critical to a hotel’s financial success, but when you layer on a robust Revenue Management program at a hotel, the group and transient sales are made even more effective through selling the right room, to the right customer, at the right time, for the right price, via the right distribution channel. This course will introduce you to the fundamentals of Revenue Management that will help you to kick off your revenue management career, enable you to work more effectively with a Director of Revenue Management as a peer or ensure that as a General Manager you are getting the most out of your hotel’s Revenue Management program. Our Subject Matter Expert is Michael Feldman, a leader with over 29 years of hotel experience in hospitality (over 24 years in a revenue generating position). A Hyatt veteran, he was one of the company’s original regional directors of revenue management when the discipline was formalized for Hyatt in 2004. Michael is currently VP of Revenue Management and Distribution at Atrium Hospitality
Durée
1 mois
Format
En ligne
hotel.school
Social Media Management in Hospitality
hotel.school
How can you use social media to connect and reach new audiences, build trust, gain valuable insights, improve customer experience, grow your brand and drive top-line revenue? Consumer influence is growing, as they use the social web to engage in discussions around the products they purchase, and those discussions are happening without the hospitality brands being able to control them. In this new and ever-changing media environment, Social Media and Content have become a fundamental tool of communication for hospitality organisations, and a must-have skill in the global hospitality industry. Your Subject Matter Expert is Sylvia Smith, currently DOSM at Andaz Mayakoba Resort Riviera Maya responsible for managing daily operations of the 214-room lifestyle resort, driving sales, marketing, PR and social media strategy, and leading a team of 20 associates in sales, marcom and events. Sylvia has extensive leadership experience in iconic hospitality companies such as Hyatt, Preferred Hotels, Disney and Leading Hotels of the World.
Durée
1 mois
Format
En ligne
hotel.school
Emotional Inteligence in Hospitality
hotel.school
It is now accepted that Emotional Intelligence is far more predictive of performance than IQ, specially in the hospitality industry. In this course, Dr Erich Steinbock will show you how grow your Emotional Intelligence competencies to cultivate your productivity, increase your self-awareness and develop positive relationships. In the context of hospitality management, Erich shares actionable techniques to increase your Emotional Intelligence and real industry stories on how better lead teams, work with peers, and actively follow when required. You can put this into action to become and more effective and inspiring leader. Dr Erich Steinbock has over 50 years of hospitality Management experience. His previous roles include VP for Ritz-Carlton, Regional VP and Managing Director for Rosewood Hotels & Resorts and several GM appointments around the globe. Dr. Steinbock is an expert in Leadership and Emotional Intelligence earned a Ph.D. in the field.
Durée
1 mois
Format
En ligne
SHMS Swiss Hotel Management School
Introduction to Hospitality, Evolutionary History & Current Trends
SHMS Swiss Hotel Management School
This certificate program provides a holistic understanding of the origins of the hospitality industry and its evolution. It will take you on a journey of discovery through industry successes and failures, various strategies of recovery, creative models of innovation, essential analysis of global trends, and successful career planning for new generations in the global hospitality industry.
Durée
1 mois
Format
En ligne
SHMS Swiss Hotel Management School
Rooms Division Operations & Personalized Guest Relations
SHMS Swiss Hotel Management School
This program addresses front office and rooms division procedures, from advanced reservations to check-out with Swiss quality and precision.
Durée
20 heures
Format
En ligne
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