Assistant Front Office Manager - Phó trưởng bộ phận Tiền sảnh

Company Description

Address: 83A Ly Thuong Kiet Str., Tran Hung Dao, Hoan Kiem, Hanoi

Savour the good life at Mövenpick Hotel Hanoi, a five-star hotel located in the central district of Hanoi.

Boasting a residential feel in its services and design, the Hotel is primed to welcome business as well as leisure travelers to explore the charm of the capital city of Vietnam, indulge in innovative cuisine, and relish every possibility that life has to offer. The Hotel has a distinguished French style architecture which was preserved, while the décor of the rooms is designed to evoke a warm and welcoming atmosphere, with earth-tone accents and dark wooden floors. 

We have also integrated some Vietnamese touches into the interior to give it a sense of place. 

Job Description

• To ensure the hotel is operating efficiently and according to the Hotel procedures and policies.
• To direct, supervise and monitor operations of various sub departments of Front Office to ensure that the financial and operational standards are achieved.
• Handle guest complaints with patience and tact, refer to senior management if situations require and make sure that all guest complaints are brought to the attention of the Front Office Manager.
• Maximize hotel occupancy, average rate and stimulate internal promotion of our F&B facilities.
• Ensure hotel policies and procedures are adhered to at all time. Standard of personal appearance, hygiene, uniform and name tag as outlined in the staff handbook.
• Check through the daily high balance/credit balance report and obtain approval from credit card companies and highlight potential credit problems to the FOM. Follow-up on directions with regard to guest credit.
• To ensure that Local Ordinances with respect to Front Office and other operations of the hotel are adhered to.
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
• Carries out research and update technology available and makes recommendations to the management for the improvement of facilities and services
• Implements operational policies and procedures as necessary with approval of General Manager

Qualifications

• Diploma in Tourism & Hospitality Management
• Minimum 2 to 3 years work experience as Assistant Manager or Team Leader - Front Office/Guest Relations in a hotel
• Excellent reading, writing and oral proficiency in English and Vietnamese language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good working knowledge of Property Management System (PMS)
• Strong leadership, interpersonal and training skills
• Ability to multi-task, work well in stressful & high-pressure situations
• Problem-solving, ability to handle issues when crisis situation arise
• Knowledge of AccorHotels, ALL and Accor Plus membership programs is an advantage

Additional Information

• Take 2 days off/week
• 100% social insurance payment based on salary from the first day of work
• Employee benefit card offering discounted rates in Accor Hotels worldwide
• Develop your talent through learning programs by Academy Accor
• Opportunity to grow within your property and across the world
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities