Assistant Laundry Manager

Company Description

Raffles Hotels & Resort is a collection of award-winning luxury hotels located in vibrant destinations around the world. It is part of AccorHotels brands, which offers unique moments and diverse experiences in more than 4.100 addresses throughout 95 countries. From luxury to economy, each hotel shares a common, well-being and warm welcome.

Raffles Seychelles offers spectacular colleague accommodation, accompanied by world class facilities, transportation, uniforms, meals and boat tickets to and from Praslin/Mahé. The Resort features 86 luxurious villas, the award-winning Raffles Spa as well as several stylish and unique dining options. 

We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.
 

Job Description

To manage the hotel laundry operation effectively and efficiently ensuring excellent laundry/dry-cleaning services in accordance with Raffles standards.

 

KEY ROLES & RESPONSIBILITIES

• Ensure that the laundry operation runs smoothly and efficiently and is cost effective
• Work closely with Engineering Department to ensure preventive and corrective machine maintenance is done as per schedule and that all equipment are in proper working order
• Ensure that wash processes are followed as per set standard formulas in line with the time, temperature and dosing of chemicals
• Oversee the entire laundry, dry cleaning, pressing and valet operations and ensure correct processes are followed
• Train all supervisory and laundry colleagues ensuring that product and service standards are adhered to by the team
• Conduct interviews, hire staff, and discipline employees in conjunction with Director of Housekeeping and the Human Resources Department
• Prepare and update job descriptions for each laundry job category
• Positively promote laundry sales awareness and maximize the departmental revenue (save water and energy, save chemical and laundry accessories, increase linen life, etc.)
• Source the market for new equipment, ideas, chemicals that might help to reduce cost and increase efficiency and productivity
• Prepare requisition for supplies, chemicals for approval by Director of Housekeeping
• Ensure that the highest standards of cleanliness are maintained in all areas of the laundry and regular cleaning tasks are established and carried out
• Hold morning briefings and monthly departmental meetings with staff
• Attend immediately to all guest complaints re: laundry services and ensure follow-up
• Ensure that all laundry employees maintain high standards of Hotel grooming policy
• Maintain strong relationships with other departments, particularly Butlers and Housekeeping, and with machinery and chemical suppliers
• Adhere to OH&S policies and procedures and ensure direct reports do the same

PERSONAL ATTRIBUTES

• Must be able to lead and manage a team and have previous experience of doing so
• Knowledge of Opera Property Management System would be desirable
• Must be proficient in Microsoft Office

EXPERIENCE

• Minimum 5 years Laundry experience preferably in a luxury hotel environment with 3 years at a supervisory level

Qualifications

QUALIFICATIONS

• Degree in Hotel Management

EXPERIENCE

• Minimum 5 years Laundry experience preferably in a luxury hotel environment with 3 years at a supervisory level

Additional Information

• Related experience
• Team Leadership
• Chemical Knowledge
• Communication Skills
• Organization
• Time Management
• Customer Service
• Interpersonal Skills
• Problem Solving  
• Teamwork