Assistant Restaurant Manager - Malaki Tea & Lobby Lounge

Company Description

#BeLimitless 

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. 

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.  

Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS 

Job Description

Scope and Objectives 

You are empowered to make any decisions for the betterment of the event flow or guest satisfaction and are accountable for the outcomes of your actions.

Food and Beverage Mission Statement

Food & Beverage will be recognized as the market leader by providing consistent and personalized service, by offering innovative concepts and products, not yet available on the market. We are committed to create an environment where teamwork is honored, honesty and integrity are valued. Our well trained and professional colleagues will be focused on delivering high quality products and memorable experiences that will strengthen our customer engagement in the resort and through social media.   

Fairmont is a place where the well-being of our guests is our main priority. We will emotionally engage the local and international community, anticipate and exceed their wishes and needs, thus creating guests for life. Our Food and Beverage outlets will capture the attention of global media, making it the first choice for international awards and social events and becoming the benchmark for Local and international Food & Beverage industry.   

Our financial success will strengthen the food and beverage reputation amongst current and new owners, by achieving Top Line Revenue and high EBITA surpassing their budget expectations. It is our responsibility and commitment to give back to the community by being a true heartist Ambassador

Our Motto

Gracious with people, ruthless with standards and hungry for more.

Grooming

Our appearance is a statement of who we are. Our grooming should create a professional image at work that is why our every team member needs to follow the grooming standards at all the time.

Personal Attributes

• Motivator & Initiator
• Positive attitude and well spoken
• Result driven
• Display initiative
• Commitment to professional values
• Team player
• Customer / people oriented
• Created / open-minded

Key role and responsibilities

• Manager is responsible for the smooth operation of his/her specific area 
• He/she is responsible in linking all facets of service and entertainment
• In charge of training, grooming standards
• Direct and organize the activities of the cigar lounge to maintain high standards of the cigar & beverage quality, service and marketing to maximize profits through outstanding guest service experience
• Responsible for the entire tea program to include sales, inventory and proper requisitioning procedures
• Should be creative and confident and be prepared to think outside of the box
• He/she should take the time to get to know the guests and be committed to service excellence
• Initiative to invest in self-development
• Following up financial, LQA, TrustYou and Forbes targets on a daily basis
• Being entrepreneurial, thinking beyond the boundaries and leading by example are expected 
• All hotel standards to be exceeded at all times
• Keep ahead of industry trends, create and implement new revolutionary standards 
• Develop ideas on increasing guest satisfaction
• Ensure the operational inventory is always accounted for and in immaculate condition
• Ensure all responsible areas are maintained at the highest levels
• Create opportunities for upselling products 
• Develop the team to strive for excellence
• Assume the responsibility of daily operations
• Creates efficient rostering system
• Following up on opening and closing checklists
• Ensure all appropriate equipment is on hand for each service period
• Conducts daily briefings for all staff prior to commencement of shift
• Handles security incidents, guest complaints with confidence and in a professional manner
• Directly work with all heartists to create a flow of new and ‘improved’ ideas
• Ensure awareness and deliver the optimum levels of service and guest satisfaction
• Maintains the HACCP standards as required by the regional governing body
• Ensure all hotel property and facilities are maintained an in an optimal working order
• Ensure rooms/events is set prior to the commencement of service
• Master all POS systems
• Establish and maintain effective communication across all divisions
• Lead by example through a passionate, hands on approach
• Assist with collecting information for the monthly P&L review
• Records and reports Glitch incidents with integrity and transparency

Qualifications

• Recognised Degree in Hotel Management or related field.
• Must have 2-3 years experience in a Food & Beverage/Restaurant operations management role, preferably with Luxury Brand experience
• Excellent leadership and interpersonal skills
• Eye for detail to achieve operational excellence.
• Strongly committed to teamwork and customer service
• Previous pre-opening experience will be an added advantage.
• A positive and energetic attitude.
• Be able to work under pressure & flexible to work within a dynamic team environment.
• Excellent team player.