Accor HQ
Publiée
Bosphorus Lounge Supervisor
À propos du poste
Şirket Tanımı
- 1. Knowledge
- To have complete knowledge on the food, beverage, service available, preparation methods
- To be aware of Raffles Hotel standards & policies.
- To be aware of the procedure concerning hotel fire & life safety/ emergency procedures.
- To apply the necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
- 2. Service
- Possess a pleasant personality and good manners so as to be presentable when conversing with guests and commands respect when dealing with staff
- Work closely with the Lounge Manager to consistently increase the level of service and quality and variety of the food offered in the lounge.
- Ensure all beverages and snacks are served according to the service standard.
- Thank guests upon their departure from the outlet.
- Learn to know individual guest names and remember their preferences to extend a personalized service.
- To provide courteous and professional service at all times.
- 3. Operations
- Ensuring that all guests are welcomed very warm and all guest entering the Lounge have access.
- Handling Lounge guests’ check-ins, check-outs following service standards.
- Refilling the Lounge’s inventory and all necessary equipment beforehand to ensure a smooth and quick service flow
- Creating “Sparkle” experiences for the guests to make sure guest’s moments are turned into great memories.
- Making sure all the equipment works properly and all wishes and needs of our guests are fulfilled.
- Assigning guest rooms according to the special requests and needs of the guest.
- Confirming first name, last name, number of nights, room type, day and date of departure and obtain a form of payment.
- Providing detailed information about the hotel and the service hours of the Lounge
- Escorting guests to their room and explaining the key features of the rooms.
- Responsible to follow up the buffet arrangement, be ready for the breakfast service, prepare the soft drinks to be served at the breakfast. (When applicable)
- Follow up the necessary ALL Safe checks (sanitizers, mask and wet wipes tray, etc.)
- Complete the service at the required level.
- The Buffet placement, changes and cleanliness will be followed.
- Develop and maintain strong Guest Relations to ensure loyalty.
- Is aware of and abides by all hotel policies, procedures & relevant legislations.
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established Hotel policies to achieve the overall objectives of the position.
- Keeps abreast of all product knowledge, ranging from daily functions, services and facilities available, and marketing and promotional activities.
- Takes care of Lounge opening and closing on time.(all equipment, buffet and stewarding area)
- Assists with the guest departure by confirming travel arrangements, liaising with the necessary departments.
- Assists the Lounge Supervisor with the overseeing of the Lounge, Return Guest program, and VIP activities.
- Ensures close coordination with all departments regarding Guest Services and VIP requirements.
- Handles guest complaints in a professional manner, ensures some action is taken and reports to Lounge Supervisor.
- Ensures all guests arrivals and departures in the Lounge are handled professionally at the Lounge.
- Ensures that Lounge guests receive excellent service throughout their stay.
- Ensures that guest requests are dealt with promptly, efficiently and effectively, including all follow up procedures.
- Ensures that all guest profiles are maintained with important information such as amenities, return guest information, complaints and personal requests.
- Develops and maintains effective communication channels with all departments within the hotel.
- Ensures that all Standards of Operating Policies and Procedures are adhered to.
- Provides exceptional Concierge information to our Guests about local and area attractions, restaurants, theatres, special events, tickets, confirmations and other available services.
İş Tanımı
1. Knowledge
- To have complete knowledge on the food, beverage, service available, preparation methods
- To be aware of Raffles Hotel standards & policies.
- To be aware of the procedure concerning hotel fire & life safety/ emergency procedures.
- To apply the necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
2. Service
- Possess a pleasant personality and good manners so as to be presentable when conversing with guests and commands respect when dealing with staff
- Work closely with the Lounge Manager to consistently increase the level of service and quality and variety of the food offered in the lounge.
- Ensure all beverages and snacks are served according to the service standard.
- Thank guests upon their departure from the outlet.
- Learn to know individual guest names and remember their preferences to extend a personalized service.
- To provide courteous and professional service at all times.
3. Operations
- Ensuring that all guests are welcomed very warm and all guest entering the Lounge have access.
- Handling Lounge guests’ check-ins, check-outs following service standards.
- Refilling the Lounge’s inventory and all necessary equipment beforehand to ensure a smooth and quick service flow
- Creating “Sparkle” experiences for the guests to make sure guest’s moments are turned into great memories.
- Making sure all the equipment works properly and all wishes and needs of our guests are fulfilled.
- Assigning guest rooms according to the special requests and needs of the guest.
- Confirming first name, last name, number of nights, room type, day and date of departure and obtain a form of payment.
- Providing detailed information about the hotel and the service hours of the Lounge
- Escorting guests to their room and explaining the key features of the rooms.
- Responsible to follow up the buffet arrangement, be ready for the breakfast service, prepare the soft drinks to be served at the breakfast. (When applicable)
- Follow up the necessary ALL Safe checks (sanitizers, mask and wet wipes tray, etc.)
- Complete the service at the required level.
- The Buffet placement, changes and cleanliness will be followed.
- Develop and maintain strong Guest Relations to ensure loyalty.
- Is aware of and abides by all hotel policies, procedures & relevant legislations.
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established Hotel policies to achieve the overall objectives of the position.
- Keeps abreast of all product knowledge, ranging from daily functions, services and facilities available, and marketing and promotional activities.
- Takes care of Lounge opening and closing on time.(all equipment, buffet and stewarding area)
- Assists with the guest departure by confirming travel arrangements, liaising with the necessary departments.
- Assists the Lounge Supervisor with the overseeing of the Lounge, Return Guest program, and VIP activities.
- Ensures close coordination with all departments regarding Guest Services and VIP requirements.
- Handles guest complaints in a professional manner, ensures some action is taken and reports to Lounge Supervisor.
- Ensures all guests arrivals and departures in the Lounge are handled professionally at the Lounge.
- Ensures that Lounge guests receive excellent service throughout their stay.
- Ensures that guest requests are dealt with promptly, efficiently and effectively, including all follow up procedures.
- Ensures that all guest profiles are maintained with important information such as amenities, return guest information, complaints and personal requests.
- Develops and maintains effective communication channels with all departments within the hotel.
- Ensures that all Standards of Operating Policies and Procedures are adhered to.
- Provides exceptional Concierge information to our Guests about local and area attractions, restaurants, theatres, special events, tickets, confirmations and other available services.
- Département: Restauration service