Concierge – SEASONAL

Company Description

Fairmont Hotel Vancouver, known as the ‘Castle in the City’, with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance.  In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine. Join our team and welcome our guests to extraordinary experiences at their home away from home.

Job Description

Concierge – SEASONAL
The knowledge of a great Concierge Agent is the expectation of our guests when staying at Fairmont Hotel Vancouver. Your ability to anticipate guests' needs and make informed suggestions will ensure they have a truly memorable stay.
 

What is in it for you:  

• Seasonal role ending October 31 2024
• An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do 
• The opportunity to have fun at work alongside passionate hospitality professionals who strive to make the world a more welcoming place 
• The opportunity to live, work and play across the world through our employee travel and internal transfer programs 
• A competitive rate starting at $22.70 (80% of rate) per hour, increasing to $28.37 after 3 months and bi-annual increases  

• Complimentary meal through our Colleague Dining Program 

• Complimentary uniform laundering 
• Complimentary hotel stay with breakfast for two through our BE OUR GUEST program 
• Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide 

• The opportunity to work in a luxury hotel environment and a Vancouver heritage building with a historic legacy dating back to 1939 
• Free learning programs through our Academies and discounted eCornell courses 
• Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:

• Consistently offer professional, friendly, and engaging service to all guests.
• Develop and maintain strong guest relationships to ensure guest loyalty. Consistently deliver gracious, thoughtful and personalized service in every guest interaction.
• Liaise with other departments to ensure a smooth management of operations, maintaining a close relationship with Housekeeping, Front Desk, Central Services and Fairmont Gold.
• Handle guest concerns effectively and efficiently, while ensuring proper logging and follow-up is conducted.
• Participate in resolving guest concerns. Ability to identify, empathize and own appeasement of any guest concerns both in person and in writing.
• Co-ordinate guest experiences efficiently and accurately via phone, email, text, in person or with other departments utilizing Alice reservation software.
• Stay up to date on local Vancouver concierge information. Have an extensive knowledge regarding Vancouver attractions, restaurants and surrounding areas.
• Assist with mail, messages and any plans or arrangements the guest intends to make during their stay.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Promote and sell the services and concessions within the Hotel, as well as services offered by our suppliers.
• Assist with the care and supervision of the Fairmont Hotel Vancouver’s Canine Ambassador.
• Ensure the lobby is in peak condition at all times by actively circulating and reporting/entering work orders promptly.
• Adhere to hotel emergency procedures and safety standards to maintain a safe work environment.
• Complies with Fairmont Hotels & Resorts policies, procedures and code of ethics.
• Performs any and all other tasks which are assigned by leaders and support the leadership team with daily assigned tasks and operations.
• Perform any and all other tasks and duties within Front Office department.
• Please note that actual hours worked will fluctuate based on business needs.

Qualifications

Your experience and skills include:

• Previous experience in a luxury environment and passion for hospitality is required.
• Excellent knowledge of the City of Vancouver, nearby areas, and local attractions.
• Computer literate in Microsoft Window applications; previous experience with Property Manager, Open Table, and Kipsu text messaging system is an asset.
• Sophisticated communication skills, both written and verbal.
• Highly responsible & reliable with strong interpersonal and problem solving abilities.
• Energetic individual who is able to prioritize to complete many diverse tasks concurrently.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively with fellow colleagues as part of a team, as well as independently.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Must be flexible in terms of working hours.

Additional Information

Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit   https://careers.accor.com

Do what you love, care for the world, dare to challenge the status quo!  #BELIMITLESS