Director of Housekeeping

Company Description

Welcome to Fairmont Grand Del Mar. An elegant tribute to classic Mediterranean estate, seamlessly fusing old-world charm with modern luxury. Here, an award-winning, Renaissance-inspired spa, critically acclaimed dining, exclusive boutique shopping and championship golf course. Growth and advancement are not only available, but it is also actively encouraged. We promote a balanced life for our colleagues, continuously seeking new ways to improve our environment and to support our beautiful home of San Diego. 

Job Description

The Director of Housekeeping is responsible for ensuring the cleanliness of the entire Hotel including guest rooms, public areas, while managing and administrating the entire housekeeping department, laundry, uniform room, fitness center, pool area, and ensuring guests receive the highest level of service and comfort. 

• Maintain consistent flow of communication among fellow managers and colleagues and effective relationships with supporting departments. 
• Ensure that sufficient staffing is present to meet daily business demands. 
• Actively participate in training and continuing education of all housekeeping colleagues. 
• Responsible for effective colleague planning, selection, training and development. 
• Approach all encounters with guests, colleagues and members in a professional and personalized manner while leading and coaching the team to do the same. 
• Must have a professional image and personality exuding confidence and leadership skills while encouraging safe and efficient hotel operations. 
• Oversee inventory levels pertaining to supplies, chemicals, and linen. 
• Complete projects and Capex investments in a timely manner as required by the Director, Rooms and General Manager
• Be able to participate proficiently in functions outside one’s department when called upon. 
• Ensure a safe working environment is maintained at all times and that all colleagues are committed to working safely. 
• Responsible for assisting in the preparation of the annual housekeeping budget and capital plans. 
• Ensure monthly forecast for Housekeeping is accurate and on target. 
• Lead recruitment efforts and talent management of team members. 
• Lead training, coaching, and development of team members. 
• Champion employee engagement initiatives. 
• Maintain consistency in accordance with Forbes/LQA and Fairmont standards.
• Coordinate renovation projects and preventative maintenance in guestrooms and public spaces with the Director of Engineering
• Ability to organize and follow through with outside contractors. 
• Ensure the necessary resources, functional tools and equipment including linen is readily available. 
• Execute labor standards and productivity in line with hotel target. 
• Responsible for overseeing the ordering, inventory, daily management of uniforms and tailoring. 
• Other duties as assigned. 

Qualifications

• Minimum of 5 years’ senior leadership experience in housekeeping
• Previous experience in luxury Forbes Five Star, Five Diamond establishments required. 
• Previously demonstrated leadership skills supporting an environment of colleague growth and development, interdepartmental teamwork and exceptional customer service
• Diploma or degree in Hospitality Management or related discipline a strong asset
• Excellent communication skills, must be able to communicate with others effectively. 
• Ability to communicate in Spanish a strong asset. 
• Must be a creative and effective leader and team player, possessing a high degree of professionalism, energy, and determination. 
• Ability to analyze data and trends and create strategies for improvement. 
• Strong administration and organizational skills are required. 
• Results oriented with the ability to adapt to the challenges of a continually evolving workforce, while remaining flexible and working under pressure
• Working knowledge of Microsoft Office applications, Outlook, Opera Cloud, HotSOS and Excel

Additional Information

Salary Range: $100,000 - $110,000 Annual Salary

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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