Front Office Assistant Night Manager

Company Description

About the Porter House Hotel:

Where rich history meets modern elegance, The Porter House Hotel pays tribute to its heritage beginnings, from tobacco and leather trade to the trail of wonder of spice and spirit merchants. From the moment you set foot inside, you will be enticed to discover more, always surprising and always something to come back for. Positioned in the heart of Sydney’s CBD, just footsteps from Hyde Park and a short stroll from Pitt Street Mall, QVB, theatres and other iconic attractions. The Porter House Hotel is a stylish sanctuary, blending architectural design with the charms of yesteryear. With 122 guest rooms designed for the modern traveller, fitness centre, outdoor heated swimming pool and a hospitality destination spanning three unique venues, The Porter House Hotel is a place to meet and explore, to linger and find yourself happily lost within. 

Job Description

Primary Responsibilities

• Conduct Night Auditor duties and Night Audit process whilst on shift 
• Perform routine maintenance checks on the network and system audit controls.
• Investigate security breaches, completing relevant forms and advising relevant authorities using the correct legal process.
• Handle disruptive guests and ensure their discreet removal from the property if needed.
• Responsible for all other departments in the absence of their respective managers for the duration of the night-time operation.
• Ensure all relevant reports as required by Management are completed accurately.
• Ensure that all reports are maintained in an accurate and up to date manner.
• Handle all complaints promptly and efficiently, ensuring follow up to determine the source of the complaint and resolution of the problem.
• Be available at all times for guest queries.
• Ensure the hotel is operating efficiently and according to hotel policy.
• Ensure all team members are on duty.  Liaise with the department heads/supervisors for replacement of any absent team members.
• Ensure all public areas, outlets and the Front Office areas are clean at all times.
• Monitor occupancy to obtain maximum yield.
• Maintain guest history and use for all bookings as appropriate.
• Convey all complaints and apparent problems to the appropriate department head.
• Carry out a complete handover to the next Assistant Manager.
• Issue floats and keys in accordance with SOP’s.
• Ensure all basic Liquor Licensing Laws are adhered to.
• Check all areas for general maintenance requirements
• Apply full knowledge of fire procedures and take control in the case of a fire.
• Uphold the credit policy of the hotel. Handle guest queries regarding credit matters and report any discrepancies.
• Maintain responsibility for after-hours access to any closed areas.
• Maintain and enforce instructions for consistent and timely back up of the computer network.
• Maintain control and supervision of all audit functions.
• Any other duties or projects as requested by the Manager.

Qualifications

• Minimum 2-3 years of relevant Night Audit experience in the hotel industry
• Demonstrated leadership experience within the customer service industry.
• Possess a strong background in Front Office procedures and Opera Cloud/PMS.
• Demonstrated ability to coach, mentor, develop and inspire teams.
• Australian full time work permit. 

Additional Information

Why work at Porter House Hotel Sydney, an Accor Hotel

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life and that you can continue exploring Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company and we recruit and promote diverse talent.

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.